Fantashia Neal

I am a motivated and disciplined customer service professional with over 8 years of experience in various sectors, including healthcare, retail, hospitality, and call centers. My ability to thrive in remote roles has allowed me to manage high-volume inbound and outbound calls effectively, assisting with payment processing, account authentication, and addressing customer concerns. I pride myself on my empathy, accuracy, reliability, and strong multitasking abilities, which have been essential in delivering exceptional customer care.

Throughout my career, I have consistently demonstrated my commitment to maintaining confidentiality and professionalism while delivering results. My experience includes handling customer inquiries, resolving billing discrepancies, and ensuring compliance with HIPAA regulations. I have also mentored new hires to enhance service consistency and quality, showcasing my leadership skills in a fast-paced environment.