Open to opportunities

Toni Simpson

@tonisimpson

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Seasoned customer service professional with 16 years of experience.

United States

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What I'm looking for

I am looking for a role that allows me to leverage my extensive customer service experience in a supportive environment that values professional growth and teamwork.

I am a seasoned customer service professional with over 16 years of experience in high-volume call handling and customer satisfaction. My career has been dedicated to delivering exceptional service and support, particularly in the healthcare sector. Currently, I work as a Customer Service Representative at Firstsource Healthcare, where I manage incoming calls efficiently while ensuring compliance with HIPAA regulations and maintaining high standards of customer service.

Throughout my career, I have honed my skills in data entry, records management, and medical coding. My previous roles, including Driver Check-in Clerk and Department Manager, have equipped me with a diverse skill set that includes financial transaction management and team training. I am passionate about enhancing customer experiences and continuously seek opportunities to improve service delivery.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Firstsource Healthcare

Oct 2021 - Present (3 years 10 months)

Provided exemplary customer service through efficient management of high-volume incoming calls. Documented customer interactions with precision across multiple software systems, ensuring confidentiality and compliance with HIPAA regulations.

HIPAA)Customer Service Data Entry

Driver Check-in Clerk

The Coastal Companies

Jun 2018 - Present (7 years 2 months)

Accurately performed data entry and clerical tasks, utilizing Oracle/Report Manager Database and Microsoft Office Suite to process, verify, and update information. Managed financial transactions, including invoice processing, payment scheduling, and revenue collection.

Data Entry Clerical Oracle Microsoft Office Suite Customer Service Record keeping

Department Manager

Walmart

Dec 2012 - Present (12 years 8 months)

Enhanced customer satisfaction by delivering superior client service and fostering a welcoming store atmosphere. Developed and implemented promotional campaigns to drive sales, including in-store advertising and special events.

Customer Satisfaction Inventory Management Campaigns Sales Staff Training Client Services

Call Center Representative

Prince George's County Public Schools

Jun 2006 - Present (19 years 2 months)

Resolved customer inquiries efficiently, ensuring effective communication and professionalism across multiple channels. Maintained accurate records of customer interactions in line with corporate standards, utilizing database and service systems.

Communication Record keeping Database Management Customer Service Operations

Education

Degrees, certifications, and relevant coursework

Bryant & Stratton College-Online

certificate, Medical Billing & Coding

Completed a certificate program in Medical Billing & Coding. Gained expertise in CPT/HCPCS coding, HIPAA compliance, and managing customer interactions within healthcare settings.