Kenisha Jenkins
@kenishajenkins
I resolve customer, healthcare claims, billing, and operations challenges at scale.
United StatesWhat I'm looking for
I resolve high-volume customer service, healthcare claims, billing, and technical support issues across Alorica, Conduent, Sutter Health, Change Healthcare, and Teleperformance. I've supported Humana members with billing, claims, pharmacy, and member services, while also handling Apple technical support and 40–60 daily calls for BCBS customers, providers, and pharmacies.
I've led teams of up to 18 agents, coached new hires through nesting and production, exceeded performance goals, and created operational guidance for GM client programs. My background also includes medical billing, cash posting, payment reconciliation, EOB review, clean-claim auditing, vendor partnerships, and boutique operations.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Alorica
Apr 2026 - Present (5 months)
Handled high volume calls assisting customers with service and sales related issues.
Education
Degrees, certifications, and relevant coursework
Everest College
Associate of Applied Science, Medical Insurance Billing and Coding
2015 - 2016
Activities and societies: President's List
Pursued an Associate degree in Medical Insurance Billing and Coding, achieving President's List honors.
Florence High School
High School Diploma, General Studies
2004 - 2008
Completed upper secondary education, earning a high school diploma.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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