Tianna Davis

Assisted members via inbound and outbound calls, maintained patient scheduling functions, and set appointments according to established guidelines. Routed messages to appropriate personnel and coordinated with departments and outside organizations to support practice operations while maintaining HIPAA-compliant communication.

Provided efficient, courteous customer service in a fast-paced retail environment. Assisted with product selection and upselling, answered customer questions, and handled final sales transactions and change accurately.

Took customer orders, operated the cash register, accepted payments, and made accurate change. Followed food safety procedures and maintained a clean, organized workstation and guest area while working in a team environment.

Handled customer and management concerns and supported daily store operations. Stocked inventory, counted store safe totals, and completed cash drawer verification tasks.

Collected mortgage payments and provided account information to members. Organized and documented loan-related information electronically, followed up on member accounts, and supported members with empathetic communication.

Performed clinical and administrative support tasks to help ensure smooth patient care and operations. Answered calls, scheduled appointments, supported patient flow and medical record accuracy, and assisted with injections and ECG/EKG procedures while following HIPAA guidelines.

Served as a front-desk contact by greeting visitors and answering phone calls. Supported resident needs by ensuring resident rooms were addressed and kept the front area clean and organized.

Provided customer service at the front counter by taking orders, operating the cash register, and accepting payments with accurate change. Followed food safety and sanitation procedures, restocked inventory, and maintained a clean, organized guest area while collaborating with team members.

Posted charges and payments, verified insurance eligibility, and prepared and submitted insurance claims. Handled ICD-10/CPT coding, processed denials and appeals, managed collections for outstanding balances, and supported patient account inquiries via inbound and outbound calls while following HIPAA requirements.

Provided age-appropriate activities that encouraged curiosity, exploration, and problem-solving. Supported daily care by assisting with homework and personal hygiene, preparing children for naps, serving meals, sanitizing the facility, and working with parents on child needs and goals.

Handled inbound and outbound calls to support members and maintain patient scheduling. Received and directed messages to appropriate personnel and coordinated appointment scheduling based on physician availability.

Earned a diploma as a Medical Administrative Assistant in 2024.

Completed a Certificate of Completion in Medical Assisting in 2024.