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Kimberly McRae

@kimberlymcrae

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Strategic operations leader with 10+ years of experience.

United States

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What I'm looking for

I am looking for a role that fosters collaboration, drives impact, and supports ethical leadership in a mission-driven organization.

I am a strategic operations leader with over a decade of experience in driving cross-functional collaboration between business and technical teams. My expertise lies in delivering scalable infrastructure and digital solutions that align with organizational goals. I have a proven track record of facilitating organizational change and supporting growth strategies, particularly in the animal welfare sector.

In my recent role as Director of Operations at Behavior Vets, I spearheaded initiatives that enhanced service offerings and elevated client experiences across multiple locations. I successfully implemented a cloud-based veterinary workflow platform that significantly reduced accounts receivable turnaround time and reclaimed valuable staff hours. My ability to integrate clinical, client services, and tech teams has optimized nationwide care delivery and improved operational efficiency.

As a co-founder of Canis Major Dog Training, I scaled the business by developing tailored training programs and building strategic partnerships. My commitment to mission-driven leadership is evident in my work, and I am passionate about making a positive impact through ethical practices and community engagement.

Experience

Work history, roles, and key accomplishments

Director of Operations

Behavior Vets

Apr 2023 - Sep 2024 (1 year 5 months)

Spearheaded cross-functional initiatives to scale clinical operations, enhance service offerings, and elevate client experience across multiple locations nationwide. Drove the development and execution of a comprehensive services restructure, meeting aggressive weekly deadlines for cost-saving efforts and ensuring seamless operational transitions.

Strategic Planning Change Management Project Management Vendor Management Asana Otto.Vet Covetrus Pulse

Senior Project Manager

LEAP

Feb 2021 - Dec 2022 (1 year 10 months)

Designed and led learning and development strategies for a six-member project management team, fostering a culture of continuous operational improvement. Oversaw the full project lifecycle for 65 complex digital initiatives, including healthcare website redesigns and native mobile app development.

Project Management Performance Monitoring UX Engineering Learning Development Agile Methodologies

Co-Founder and Operator

Canis Major Dog Training

Apr 2016 - Feb 2021 (4 years 10 months)

Co-founded and scaled a successful dog training business, overseeing operations, client acquisition, service delivery, and brand development. Developed and launched new training programs tailored to client needs, increasing client retention rates by 40% over two years.

Business Development Marketing Operations Management Strategic Partnerships SEO Social Media Marketing Brand Development

Training and Behavior Coordinator

The Humane Society of Boulder Valley

Aug 2016 - Jul 2018 (1 year 11 months)

Piloted progressive training and enrichment strategies to support animal welfare and adoption outcomes. Partnered with shelter leadership to design and refine behavior programs based on emerging research and best practices.

Program Design Research Training Adoption Counseling