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Amanda Whiteneck

@amandawhiteneck

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Experienced project manager skilled in risk management and process optimization.

United States

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What I'm looking for

I seek a dynamic role where I can drive process improvements and contribute to strategic initiatives within a collaborative team environment.

With over 9 years of experience at Capital One, I have honed my skills in project and process management, particularly within the realms of risk governance and business process modernization. My journey has equipped me with a robust understanding of SQL, enabling me to analyze complex data sets and present actionable insights to senior leadership. I take pride in my ability to create and maintain centralized project trackers that streamline operations and enhance communication across various enterprise divisions.

Throughout my tenure, I have successfully led initiatives that involve collecting and analyzing quarterly Risk Oversight Committee documents, developing strategic presentations, and ensuring compliance with documentation standards. My collaborative approach has allowed me to work effectively with cross-functional teams, driving improvements and fostering a culture of innovation. I am passionate about leveraging my expertise to tackle complex business challenges and deliver high-quality solutions that align with organizational goals.

Experience

Work history, roles, and key accomplishments

Current

Senior Associate, Enterprise Change and Risk Governance

Current

Capital One

May 2022 - Present (3 years)

Collected quarterly Risk Oversight Committee (ROC) documents to track project updates and owned quarterly dashboard metrics, reporting fluctuations to senior leadership. Collaborated with enterprise divisions to ensure documentation compliance and created a centralized enterprise tracker, streamlining processes and ensuring consistency. Developed and presented strategic decks to senior leadership,

Risk Management Data Analysis Process Improvement Strategic Planning Documentation Management Project Tracking

Process Manager, Reactivations and Asset Sales

Capital One

Jun 2019 - May 2022 (2 years 11 months)

Maintained L5 documentation for Reactivations and Asset Sales, created marketing decks, and coordinated auctions and sales with buyers. Acquired approvals from various levels of senior leadership, collaborated closely with buyers on addendums and sale agreements, and communicated winning auction results to all stakeholders. Partnered with Data Analytics and Technology teams on issue triage and res

Business Process Management SQL Data Analysis Stakeholder Management Regulatory Compliance Process Optimization Issue Triaging Processes Reporting

Process Coordinator, Legal Production

Capital One

May 2015 - Jun 2019 (4 years 1 month)

Created flow monitoring for the Debt Settlement Process and managed account movement and note placement on accounts. Prepared needs for Debt Settlement accounts as they moved between systems and identified, logged, and resolved risk events while maintaining detailed tracking and documentation. Created training documents for the MDAT process and partnered with multiple cross-functional groups to en

Process Management Documentation Data Tracking Compliance Training Development

Waiver Documentation Coordinator

Career Support Systems Inc.

Jan 2011 - Dec 2015 (4 years 11 months)

Coordinated documentation for waiver programs and managed unit operations. Provided job coaching and specialized support to clients.

Documentation Management Training Compliance

Health and Wellness Specialist

PetSmart

Jan 2009 - Dec 2010 (1 year 11 months)

Provided comprehensive pet care support, including health and wellness guidance and customer service. Managed retail operations such as stocking and cashier duties.

Customer Service Pet Care Inventory Management Sales Product Knowledge