I'm looking for a strategic role where I can lead product adoption, client experience, or operations—ideally in a mission-driven, remote-first healthtech company. I thrive at the intersection of systems thinking, collaboration, and impact, and I'm passionate about making complex workflows more human and scalable through data-informed solutions.
JJOpen to opportunities
Jessica Johnson
@jessjoh
Turning messy ops into smart platforms—SaaS, data, CX, and strategy with heart and horsepower.
United StatesWhat I'm looking for
I’m a Director-level product and ops leader who thrives in fast-moving, resourceful environments where strategy meets scrappiness. With 12+ years of experience scaling SaaS platforms—especially in healthcare and fintech—I specialize in translating messy workflows into clean, scalable systems that users love and businesses grow from.
I’ve rolled out an AI-driven scheduling platform across 2,400+ clinical sites, built a CMS-style diagnostic ordering tool adopted across thousands of providers, and led a $36M charge capture initiative by turning ops pain points into product wins. Whether I’m aligning with engineers, untangling data flows, or driving user adoption, I move fast and make things work better.
I love building with teams who care about users, aren’t afraid of complexity, and want to make systems more human. Looking for my next challenge at a mission-driven startup where I can own the grey space, ship meaningful things, and lead with both heart and horsepower.
Experience
Work history, roles, and key accomplishments
HH
Current
Senior Business Analyst
HCA Healthcare
Jan 2022 - Present (3 years 5 months)
Directed product implementation of an AI-based scheduling tool across 2,400+ ambulatory sites and hospitals, collaborating with cross-functional teams to drive adoption and outcome measurement. Conducted user insights gathering and journey mapping sessions to inform UX improvements.
CO
Senior Manager, Vendor Enrollment
Comdata
Sep 2019 - Aug 2021 (1 year 11 months)
Managed a team overseeing vendor onboarding for a SaaS-based payment platform. Built performance dashboards using Power BI and reduced onboarding cycle time through process automation while collaborating with product, risk, and compliance teams.
CH
Client Project Manager
CIOX Health
Feb 2019 - Aug 2019 (6 months)
Led platform implementation and user onboarding for hospital clients transitioning to new billing and claim systems. Partnered with engineers and data teams to validate workflows using SQL-based reporting tools.
AC
Client Operations
AEGIS Sciences Corporation
Jan 2013 - Dec 2018 (5 years 11 months)
Designed and launched the 'Order AEGIS' SaaS platform to streamline diagnostic ordering and payer billing workflows. Built six departments from the ground up and directed performance management and hiring of over 40 staff.
Education
Degrees, certifications, and relevant coursework
Jessica hasn't added their education
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Availability
Open to opportunities
Location
United StatesAuthorized to work in
Salary expectations
175k-210k USD
Social media
Job categories
Head of OperationsProduct ManagerOperations ManagerClient Success ManagerDirector of OperationsCustomer Success ExecutiveCustomer Success LeadCustomer Success ManagerOperations LeadStrategic Partnerships ManagerStrategic Account ManagerHead of StrategyVP StrategyDirector of Customer SuccessDirector of Customer ExperienceDirector of Sales OperationsDirector of Revenue OperationsDirector of ProductVP Product
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