Open to opportunities

B S

@bs01

Message

Dynamic leader focused on customer satisfaction and operational efficiency.

United States

Message

What I'm looking for

I am looking for a role that values customer satisfaction, offers growth opportunities, and fosters a collaborative team environment.

I am a highly motivated and dynamic professional with a strong focus on customer service and operational excellence. With over a decade of experience in management roles, I have consistently driven service quality and efficiency, ensuring high levels of customer satisfaction. My ability to resolve issues swiftly and equitably has earned me a reputation for outstanding communication skills, both with customers and team members.

Throughout my career, I have successfully innovated and executed new sales programs and promotional strategies that have significantly improved overall company performance. My leadership experience includes managing diverse teams, optimizing operations, and implementing effective marketing strategies that have led to substantial sales increases. I pride myself on my organizational skills and my ability to prioritize multiple tasks while maintaining a pleasant and professional demeanor.

Experience

Work history, roles, and key accomplishments

Current

Team Member

Current

Amazon DSP

May 2023 - Present (2 years)

Addressed and resolved customer issues efficiently using proprietary technology. Ensured adherence to strict safety and quality standards in all daily operations.

Customer Service Problem Solving Quality Assurance Logistics

General Manager

Bassline Night Club & Event Space

Dec 2011 - Apr 2023 (11 years 4 months)

Increased hourly employee efficiency and reduced labor costs by 23% while maintaining service quality. Maximized profits through effective cost control, staff scheduling, inventory management, and strategic ordering.

General Management Cost Control Inventory Management Profit Maximization Marketing Strategy Event Planning

Operations Manager

Griffin Ultra Lounge

Oct 2009 - Nov 2011 (2 years 1 month)

Led and directed 40 team members, establishing effective operational methods and procedures. Directed marketing and branding efforts, resulting in a 20% annual sales increase and a 13% sales lift from special event promotions.

Operations Management Team Leadership Marketing Management Branding Sales Growth Customer Service Human Resources

Owner

Tizi Clothing

Oct 2002 - Nov 2009 (7 years 1 month)

Analyzed industry trends and market research data to inform strategic planning and business development. Managed a $1.2 million annual operating budget, overseeing business finances, vendor payments, and sales and marketing tactics.