Michelle Ignazio

Led three international teams, driving a 52% revenue increase across major global accounts. Created comprehensive playbooks and standardized processes, improving operational consistency and global efficiency. Conducted customer journey mapping and facilitated Lean Six Sigma training, optimizing workflows and contributing to a 60% revenue surge.

Scaled a startup sales and manufacturing service center, achieving 48% revenue growth and growing the team from 5 to 25. Reduced inventory by 42% through just-in-time practices, cutting overhead and improving turnover. Recognized for leading the best start-up in company history.

Designed standardized service center models, driving consistency across locations and improving on-time order entry from 83% to 96% and accuracy from 74% to 94%. Led Lean Six Sigma initiatives, boosting productivity by 45% companywide. Launched a Safety Compliance Program, raising safety scores from 80% to 96%.

Developed a scalable sales operations model replicated across the United States, enhancing performance nationwide. Managed the top-performing sales operation nationwide for five consecutive years, overseeing front office and warehouse operations. Optimized workflows using Lean methodologies, achieving a 50% productivity increase in less than six months.

Coordinated key accounts for mid-to-large-scale projects, from pre-construction to on-site installation. Performed material take-offs, estimating, and order entry, ensuring compliance with project specifications. Partnered with engineering teams and organized site meetings to address and resolve production through installation challenges.