Open to opportunities

Kiantra Dotson

@kiantradotson

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Customer service professional skilled in technical support and client relations.

United States

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What I'm looking for

I seek remote roles leveraging customer service and technical support skills, with collaborative teams, growth opportunities, and a focus on quality and client satisfaction.

I am a passionate and dedicated customer service professional with a strong record of exceeding customer expectations through attentive listening, empathy, and effective problem-solving.

My background includes remote customer service, client relations, and technical support where I diagnosed issues, guided users through solutions, and escalated complex problems when needed. I consistently represent the company brand with professionalism and integrity while contributing to cross-functional collaboration and process improvement.

I bring technical proficiency across software installation, device support, data recovery, CRM systems, and telehealth processes, and I am committed to delivering exceptional service, fostering client loyalty, and improving operational quality.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Sagility

Dec 2022 - Present (3 years 6 months)

Provide remote customer support, diagnosing and troubleshooting technical issues, resolving complaints, and escalating complex issues to internal teams to ensure high customer satisfaction.

Customer Service Technical Support Remote Support Troubleshooting Escalation Management CRM Systems Empathy Documentation

Client Relation Specialist

VXI

Aug 2019 - Dec 2022 (3 years 4 months)

Collaborated cross-functionally to advocate for client needs, analyzed performance metrics, and recommended optimizations to improve client outcomes and service delivery.

Client Relations Cross Functional Collaboration Data Analysis Problem Solving Stakeholder Management Strategic Recommendations CRM Systems Performance Metrics

Technical Support Specialist

Meritt

Jun 2016 - Aug 2019 (3 years 2 months)

Provided phone and email technical assistance, troubleshot hardware and software issues, documented cases, and escalated complex problems to higher-level teams to ensure timely resolution.

Technical Support Troubleshooting Hardware Support Software support Case Documentation Escalations Product Knowledge