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@demoziomoss
Customer-focused Customer Service Representative with 4+ years of experience.
I am a dedicated Customer Service Representative with over four years of experience in providing exceptional support in remote environments. My expertise lies in managing high-volume interactions through inbound and outbound phone calls, live chat, and email support. I pride myself on my ability to resolve customer issues efficiently while maintaining a strong service satisfaction score of over 90%.
Throughout my career, I have developed a strong skill set in conflict resolution, de-escalation, and customer retention strategies. At Teleperformance, I successfully managed over 60 daily interactions, ensuring that each customer received accurate product information and timely support. My commitment to excellence is reflected in my ability to mentor new hires and contribute to team success through effective communication and collaboration.
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Work history, roles, and key accomplishments
Teleperformance
Jan 2019 - Present (6 years 10 months)
Managed 60+ daily inbound and outbound calls and chat sessions for nationwide clients. Resolved customer complaints, processed orders, and provided accurate product information.
Global Support Solutions
Jan 2017 - Dec 2019 (2 years 11 months)
Responded to customer inquiries via live chat, email, and phone for a major retail client. Assisted with order tracking, refunds, and account updates while maintaining brand tone.
Degrees, certifications, and relevant coursework
High School Diploma, General Studies
Completed high school education, gaining foundational knowledge and skills across various subjects. Developed strong communication and problem-solving abilities through coursework and extracurricular activities.
Software and tools used professionally
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