Demozio Moss

I am a dedicated Customer Service Representative with over four years of experience in providing exceptional support in remote environments. My expertise lies in managing high-volume interactions through inbound and outbound phone calls, live chat, and email support. I pride myself on my ability to resolve customer issues efficiently while maintaining a strong service satisfaction score of over 90%.

Throughout my career, I have developed a strong skill set in conflict resolution, de-escalation, and customer retention strategies. At Teleperformance, I successfully managed over 60 daily interactions, ensuring that each customer received accurate product information and timely support. My commitment to excellence is reflected in my ability to mentor new hires and contribute to team success through effective communication and collaboration.