Open to opportunities

Jorge Garcia

@jorgegarcia3

Message

Customer service professional with technical troubleshooting expertise.

United States

Message

What I'm looking for

I seek a role that challenges me and allows for growth in customer service and technical support.

With over 5 years of experience in customer service and 2 years in technical troubleshooting, I thrive in fast-paced environments. My strong communication and critical thinking skills have allowed me to consistently exceed work targets and meet performance metrics. I take pride in being reliable and responsible, always ready to tackle challenging tasks and adapt quickly to new situations.

Throughout my career, I have developed a keen ability to diagnose and resolve technical issues, ensuring customer satisfaction through effective problem-solving. My experience includes working with health insurance applications and maintaining accurate records while adhering to HIPAA guidelines. I believe in taking proactive steps to ensure customer satisfaction, which has been a key factor in my success.

Experience

Work history, roles, and key accomplishments

Business Tech Support / Customer Service Representative

ValorGlobal

Sep 2021 - Apr 2023 (1 year 7 months)

Provided technical support and customer service by diagnosing and resolving hardware and network issues. Assisted customers with health insurance applications while adhering to HIPAA guidelines, ensuring timely resolution of concerns and complaints.

Technical Troubleshooting Customer Service Critical Thinking HIPAA Communication Problem Solving Time Management

Customer Service Representative

LVConcreteServicesllc

Mar 2019 - Jul 2021 (2 years 4 months)

Responded to customer inquiries regarding products and services through various communication channels. Maintained accurate records of interactions and ensured customer satisfaction through proactive follow-ups.

Customer Service Communication Time Management Problem Solving Microsoft Word Leadership Critical Thinking

Return Management Specialist

Amazon

Jan 2018 - Feb 2019 (1 year 1 month)

Developed and maintained relationships with partners and vendors to support marketing initiatives. Monitored shipments and ensured consistency across marketing channels.

Relationship Management Marketing Support Communication Problem Solving Time Management Team Collaboration Critical Thinking

Education

Degrees, certifications, and relevant coursework

Maryvale High School

2017 - 2018

Honor student with a focus on developing critical thinking skills and effective communication. Engaged in various academic activities that prepared for future challenges.