Open to opportunities

Topeka Moore

@topekamoore

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Customer Service Representative with 5+ years of experience.

United States

Message

What I'm looking for

I am looking for a role in a dynamic environment that values customer satisfaction and offers opportunities for professional growth.

I am a dedicated Customer Service Representative with over five years of experience in delivering exceptional service across various platforms, including phone, chat, and digital channels. My expertise lies in resolving complex issues while maintaining high customer satisfaction. I pride myself on my ability to provide empathetic, solution-focused support, ensuring that every customer interaction is handled with care and professionalism.

Throughout my career, I have consistently exceeded performance and quality metrics, achieving a remarkable 95% customer satisfaction rate in my previous role. I have a strong background in technical troubleshooting and data entry, which allows me to efficiently manage customer inquiries and provide accurate documentation. I am eager to contribute my skills to a fast-paced, customer-focused team where I can continue to grow and make a positive impact.

Experience

Work history, roles, and key accomplishments

Customer Service Agent

Foundever

Mar 2025 - Apr 2025 (1 month)

Handled inbound phone and chat support, resolving technical and account-related issues. Delivered timely, empathetic responses while maintaining high service standards.

Technical Troubleshooting Data Entry Active Listening Conflict Resolution

Customer Service Representative

Guidant Global

Oct 2024 - Mar 2025 (5 months)

Managed health insurance inquiries and application processing via calls and chats. Resolved customer issues across platforms with a focus on first-contact resolution.

CRM Tools Technical Support Data Entry Conflict Resolution

Customer Service Representative

Advance Call Center Technologies LLC

Jan 2020 - Sep 2024 (4 years 8 months)

Managed 50+ daily inbound calls, achieving a 95% customer satisfaction rate. Identified trends in customer concerns to recommend process improvements.

Performance Metrics

Education

Degrees, certifications, and relevant coursework

University of Phoenix

Associate of Arts, Arts

Completed an Associate of Arts degree, gaining foundational knowledge in various subjects. Developed critical thinking and communication skills essential for professional environments.

Central Louisiana Technical Community College

Certificate, Office System Technology

Completed a program in Office System Technology, acquiring skills in office administration and technology. Gained proficiency in various office software and systems.