Selena Gathe

I am a passionate and dedicated customer service professional with a proven track record of exceeding customer expectations. My commitment to delivering exceptional service is evident in my ability to build strong rapport with clients through attentive listening, empathy, and problem-solving skills. I take pride in anticipating customer needs and providing personalized solutions that ensure satisfaction, all while representing the company brand with professionalism and integrity.

Throughout my career, I have demonstrated the ability to handle challenging situations with patience and diplomacy, resulting in positive outcomes and customer loyalty. In my current role as a Customer Service Representative at Illumifin, I provide unparalleled service through remote channels, addressing inquiries and resolving complaints effectively. My experience as a Client Relation Specialist and Call Center Representative has further honed my skills in conflict resolution and process improvement, allowing me to contribute to a culture of collaboration and excellence.