PRAISE YHWH
@praiseyhwh
I am a customer service professional with 10+ years remote technical support expertise.
United StatesWhat I'm looking for
I am a customer service professional with over 10 years of remote experience supporting Microsoft Office users, resolving conflicts, and troubleshooting technical issues. I excel in CRM systems, Microsoft Office Suite, and delivering high-quality help desk support.
I have consistently handled high-volume inbound and outbound calling environments, documented customer interactions, and supported CRM updates while meeting or exceeding remote KPIs. I resolve billing and account inquiries, escalate complex issues appropriately, and guide customers through technical troubleshooting.
I am disciplined working independently in fully virtual environments and proficient with Zoom, Teams, Slack, and desktop support tools. I seek roles where I can apply my communication skills, improve customer satisfaction, and take on expanded responsibilities.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
AmeriHealth Caritas
May 2024 - Dec 2024 (7 months)
Handled high-volume inbound calls, resolving inquiries and complaints and providing healthcare-related support while ensuring compliance and accuracy.
Customer Service Support
ERC
Nov 2020 - Jul 2022 (1 year 8 months)
Answered inbound calls and resolved customer concerns promptly, delivering quality support in a high-volume remote environment and meeting remote KPIs.
Surveyor
Shiftsmart
Jan 2020 - Jun 2022 (2 years 5 months)
Conducted outbound calls to gather political and market survey data, consistently meeting and exceeding remote KPIs across campaigns.
Tech Support Specialist
TTEC
Mar 2020 - Jul 2021 (1 year 4 months)
Resolved technical issues and guided customers through troubleshooting processes while documenting cases and maintaining CRM system updates to ensure data accuracy.
Customer Service Specialist
Sitel
Feb 2017 - Feb 2019 (2 years)
Assisted customers with payment arrangements and delinquent accounts, handled bank account inquiries, and escalated complex issues when necessary.
Education
Degrees, certifications, and relevant coursework
West High School
High School Diploma, General Studies
High School Diploma completed at West High School in Knoxville, Tennessee in 2012.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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