Lea Linder

I am an experienced Remote Customer Support Specialist with over 10 years of proven success in delivering empathetic and efficient service across live chat, email, and phone channels. My commitment to exceeding customer satisfaction benchmarks has significantly contributed to customer retention and brand loyalty. I excel in remote work environments, demonstrating self-motivation and responsiveness while maintaining a strong focus on customer success and process improvement.

In my previous roles, I have consistently achieved high customer satisfaction ratings, including a 4.8/5 rating while supporting over 75 utility customers daily. My ability to resolve billing and service issues accurately has been instrumental in maintaining professionalism and customer trust. I am skilled in utilizing various CRM tools, ensuring precise documentation of all interactions to support team collaboration and service continuity.

Throughout my career, I have been recognized for my reliability and independence, contributing to a 33% improvement in customer retention through clear and empathetic communication. I am passionate about mentoring new support staff and sharing best practices to enhance the overall customer experience.