Lea Linder
@lealinder
Experienced Remote Customer Support Specialist with a focus on satisfaction.
What I'm looking for
I am an experienced Remote Customer Support Specialist with over 10 years of proven success in delivering empathetic and efficient service across live chat, email, and phone channels. My commitment to exceeding customer satisfaction benchmarks has significantly contributed to customer retention and brand loyalty. I excel in remote work environments, demonstrating self-motivation and responsiveness while maintaining a strong focus on customer success and process improvement.
In my previous roles, I have consistently achieved high customer satisfaction ratings, including a 4.8/5 rating while supporting over 75 utility customers daily. My ability to resolve billing and service issues accurately has been instrumental in maintaining professionalism and customer trust. I am skilled in utilizing various CRM tools, ensuring precise documentation of all interactions to support team collaboration and service continuity.
Throughout my career, I have been recognized for my reliability and independence, contributing to a 33% improvement in customer retention through clear and empathetic communication. I am passionate about mentoring new support staff and sharing best practices to enhance the overall customer experience.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Faneuil
Jan 2019 - Present (6 years 6 months)
Delivered empathetic and solutions-driven support to 75+ utility customers daily across phone, chat, and email channels. Maintained a customer satisfaction rating of 4.8/5, consistently exceeding team benchmarks for service excellence.
Customer Service & Sales Support Lead
Demand Marketing Solutions
Apr 2018 - Present (7 years 3 months)
Provided multi-channel support (live chat, email, and phone) to B2B and B2G clients, efficiently handling 25+ inquiries daily. Responded to technical and general product questions, guiding clients toward resolution with professionalism and speed.
Customer Care & Remote Support Specialist
Televerde
Nov 2010 - Present (14 years 8 months)
Supported the healthcare industry and sales representatives in a high-volume call center environment, delivering high-quality customer support via inbound chat, email, and phone channels. Resolved complex service issues, escalating only when necessary and ensuring first-contact resolution in the majority of cases.
Education
Degrees, certifications, and relevant coursework
Lea hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
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