Open to opportunities

Phyfa Varnado

@phyfavarnado

Message

Customer service professional with 5+ years delivering empathetic remote support.

United States

Message

What I'm looking for

I seek a remote role where I can provide empathetic, efficient customer support, contribute to team training, and grow in administrative responsibilities.

I am a dedicated, detail-oriented customer service professional with over five years of experience providing high-quality support across call, chat, and email channels. I excel at remote communication, conflict resolution, CRM data entry, and maintaining accuracy under high-volume conditions while leveraging a reliable home office setup.

Throughout my career I have trained staff, handled administrative responsibilities, and supported fast-paced retail and food-service environments, consistently maintaining strong customer satisfaction and operational efficiency. I am pursuing a Bachelor's in Healthcare Management to expand my administrative expertise and aim to contribute my skills to a dynamic remote team.

Experience

Work history, roles, and key accomplishments

Sales Associate

XYZ Retail

Jan 2016 - Dec 2020 (4 years 11 months)

Assisted customers with purchases, returns, and product recommendations, maintained merchandising and inventory tasks that contributed to improved sales and store presentation.

Retail Sales Customer Service Merchandising Inventory Management Product Recommendations Cash Handling Communication

Waitress Trainer

Waffle House

Apr 2019 - Jun 2020 (1 year 2 months)

Trained and mentored new waitstaff on company procedures and service standards in a high-volume environment, improving team efficiency and ensuring positive customer experiences.

Training Customer Service Team Collaboration Cash Handling Time Management Multitasking Conflict Resolution

Administrative Assistant

Brookhaven Clinic

Jan 2012 - Dec 2016 (4 years 11 months)

Managed scheduling, patient records, and front desk communications, processed medical documentation accurately and maintained confidentiality to support clinical staff.

Scheduling Medical Records Documentation Microsoft Office Confidentiality Data Entry

Debone Line Worker

Sanderson Farms

Nov 2012 - Sep 2015 (2 years 10 months)

Maintained accuracy and efficiency on the debone production line while adhering to strict safety, hygiene, and quality control standards to meet daily quotas.

Quality Control Safety Compliance Teamwork Time Management

Customer Service Representative

Baber’s Rent To Own

May 2009 - Aug 2010 (1 year 3 months)

Provided inbound/outbound customer support for rental inquiries, payments, and service requests, resolving issues with empathy and maintaining high satisfaction while accurately processing contracts and transactions.