OJO’Neal J
@onealj
Dedicated customer service professional with strong communication skills.
United StatesWhat I'm looking for
I am a dedicated and organized professional with extensive experience in customer service across various industries. My journey began at McDonald's, where I learned the importance of putting the customer first and maintaining high standards of food safety and inventory management. This foundation paved the way for my roles at AT&T Mobility and Comfort Inn, where I honed my skills in technical troubleshooting and guest relations, ensuring that every interaction was positive and memorable.
Currently, I work as a Delivery Driver for DoorDash, where I manage multiple deliveries in a fast-paced environment while maintaining effective communication with customers and merchants. My ability to resolve discrepancies and deliver exceptional service has been key to my success. I am pursuing a Bachelor of Science in Computer Science with a minor in Cybersecurity, which reflects my commitment to continuous learning and professional growth.
Experience
Work history, roles, and key accomplishments
Delivery Driver
DoorDash
Jan 2018 - Present (7 years 6 months)
Delivered food and goods to customers promptly and accurately, ensuring high energy and effective communication. Resolved order discrepancies professionally via phone or text, managing time efficiently for multiple deliveries in a fast-paced environment.
Front Desk Manager
Comfort Inn
Jan 2019 - Jan 2023 (4 years)
Managed guest check-ins and check-outs, setting a positive tone for their stay by showcasing amenities and suggesting local attractions. Focused on delivering exceptional guest experiences.
Tech Advisor
AT&T Mobility
Jan 2014 - Jan 2017 (3 years)
Delivered exceptional customer service by assisting customers with device functions, technical troubleshooting, and warranty exchanges. Helped customers understand billing, plans, and contract details while managing multiple programs for efficient service.
Department Manager
McDonald's
Jan 2008 - Jan 2014 (6 years)
Prioritized customer satisfaction and ensured food safety standards were met. Managed truck orders, inventory levels, and budgeting/cash controls, effectively communicating expectations to crew and managers.
Education
Degrees, certifications, and relevant coursework
CUColorado Technical University
Bachelor of Science, Computer Science
Currently pursuing a Bachelor of Science in Computer Science with a minor in Cybersecurity. Expected to graduate in 2029.
MCMississippi Gulf Coast Community College
Associate of Applied Science, Business and Marketing Management Technology
Completed an Associate of Applied Science degree focusing on business and marketing management technology.
Gautier High School
High School Diploma, General Studies
Obtained a high school diploma.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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