Open to opportunities

Latesha Tymony

@lateshatymony

Message

Dedicated customer service representative with strong problem-solving skills.

United States

Message

What I'm looking for

I am looking for a role that values customer satisfaction and offers growth opportunities.

I am a dedicated customer service representative with extensive experience in various roles, including healthcare and financial services. My journey began at McDonald's, where I honed my skills in customer interaction and cash handling. Over the years, I have worked with reputable companies such as Anthem Blue Cross BlueShield and United Healthcare, assisting customers with their health benefits and ensuring their inquiries are addressed promptly and accurately.

Throughout my career, I have developed a strong work ethic and attention to detail, which have been instrumental in my ability to manage customer relationships effectively. My experience as a Transfer Agent at Broadridge Financial Solutions allowed me to assist clients with their financial accounts, further enhancing my analytical and technical skills. I am currently pursuing further education in cosmetology, which reflects my commitment to personal and professional growth.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Anthem Blue Cross BlueShield

Jan 2022 - Jan 2023 (1 year)

Assisted customers with their health benefits, providing comprehensive answers to all inquiries. Ensured customer satisfaction by resolving issues efficiently and accurately.

Customer Service Health Benefits Problem Solving Communication Data Entry

Transfer Agent

Broadridge Financial Solutions, Inc.

Jul 2020 - Nov 2020 (4 months)

Assisted customers with their financial accounts, specifically regarding stock-related inquiries. Provided accurate information and support to ensure client understanding and satisfaction.

Customer Financial Accounts Stocks Customer Service Data Entry Problem Solving

Barista

HMSHost

Jan 2019 - Nov 2020 (1 year 10 months)

Provided excellent customer service as a Barista, preparing and serving beverages. Maintained a clean and organized work environment.

Customer Service Food Preparation Communication

Customer Service Representative

United Healthcare

Oct 2015 - May 2016 (7 months)

Served as a customer service representative, handling verbal grievances, providing technical support, and processing payments. Reviewed members' benefits to assist with inquiries.

Customer Service Technical Support Payment Processing Benefits Review Communication

Cashier and Customer Service

Walmart Supermarkets

Jun 2015 - Oct 2015 (4 months)

Managed cash handling, customer service, and returns, ensuring efficient transactions. Assisted with stocking, go-backs, and problem-solving to maintain store operations.

Customer Service Returns Processing Stocking Problem Solving

Crew Member

McDonald's

Jan 2015 - May 2015 (4 months)

Provided customer service, handled cash, and operated the drive-thru. Assisted with grill duties and maintained cleanliness standards.

Customer Service Drive Thru Operations Grill Cooking

Kitchen Helper

Center for Life Enhancement

Oct 2012 - Apr 2015 (2 years 6 months)

Served food, provided customer service, and maintained kitchen cleanliness. Managed paperwork for kitchen inventory, including food and cooking utensils.

Food Service Customer Service Inventory Management

Guest Room Attendant

Signature at MGM

Jun 2014 - Oct 2014 (4 months)

Performed housekeeping duties and provided customer service to guests. Ensured guest rooms were clean and well-maintained.

Housekeeping Customer Service Attention To Detail

Sales Associate

Levi Strauss & Co

Nov 2011 - Feb 2012 (3 months)

Handled sales, customer service, and cash transactions. Managed go-backs, returns, and stocking to support store operations.

Sales Customer Service Sales Return Stocking

Education

Degrees, certifications, and relevant coursework

Cosmetology Institute of Las Vegas

Certificate, Cosmetology

Currently pursuing a certificate in Cosmetology, gaining practical skills and theoretical knowledge in various beauty treatments. Focusing on techniques and client services within the cosmetology field.

Beacon Academy

High School Diploma, General Studies

Completed high school education, earning a diploma in 2012. Developed foundational academic skills and prepared for further education or entry into the workforce.