Cheaonta Carter

Maintained a positive attitude and strong work ethic while performing physical labor in varying conditions. Followed safety protocols, assisted with assembly, performed basic tool and equipment maintenance, and kept the work area clean and organized.

Provided consistent customer support by responding to inquiries, documenting contacts, and delivering online application support. Handled escalations, identified and reported program concerns, and met performance expectations for productivity, accessibility, and quality assurance.

Communicated with customers via live chat to answer questions, solve problems, and troubleshoot vehicle-related concerns. Identified upsell opportunities related to suspension parts across vehicle make and model.

Advised clients in difficult situations by identifying needed services and creating treatment or recovery plans. Coordinated with other health and human services providers and monitored client progress.

Provided professional, friendly service to guests while staying effective during tough situations. Delivered attentive communication with guests and staff, while handling heavy trays and maintaining detail and accuracy.

Ran the restaurant during manager absences by directing staff through daily routines and overseeing shift execution. Interacted with customers to ensure a satisfactory experience.

Promoted coffee consumption by educating customers and selling coffee-related products and equipment. Prepared and served coffee drinks and pastries with a focus on customer service, quality, and timely support.

Handled inbound calls by interviewing clients, verifying information, and determining eligibility based on requirements. Entered client information, confirmed pricing, explained procedures, and provided information to clients.

Built long-term customer relationships by advising customers on company services, pricing, and processes. Managed high volumes of inbound and outbound calls while upselling products and organizing weekly sales reporting.

Provided customer service for 200+ calls per day by answering questions, resolving issues, and supplying product information. Directed calls to appropriate individuals and departments when needed.

Assisted the manager with organizing and implementing strategies, including coordinating daily operations and ensuring schedules and objectives were met. Supervised and motivated staff, communicated with clients to evaluate needs, and created reports while monitoring operating costs and resources.

Earned an Associate in Business Management through Independence University (remote) from 2017 to 2019.

Completed an Associate in Food Service Management through Colorado Tech Online (remote) from 2015 to 2018.

Attended Wayne Community College in Detroit from 2010 to 2012.

Completed a High School Diploma at Detroit City High School from 1996 to 2000.