Open to opportunities

Brionna Young

@brionnayoung

Message

Dedicated customer service representative with extensive experience in client support.

United States

Message

What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for growth.

I am a dedicated customer service representative with over six years of experience in providing exceptional support across various industries. My journey began as a cashier and server, where I honed my skills in customer interaction and problem-solving. I have consistently demonstrated my ability to manage high volumes of calls and emails, ensuring customer satisfaction and loyalty.

Throughout my career, I have worked with notable organizations such as Automated Health Systems and DYSON CORP, where I excelled in addressing customer inquiries, resolving issues, and upselling products. My commitment to excellence has been recognized through positive feedback from clients and accolades such as Employee of the Month. I am passionate about creating positive experiences for customers and thrive in fast-paced environments.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Automated Health Systems

Jan 2022 - May 2023 (1 year 4 months)

Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction. Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution.

Customer Service Call Center Data Entry

Customer Service Representative

PersonalizationMall.com

Oct 2019 - Jan 2020 (3 months)

Assisted customers with website navigation and placed orders during peak seasonal periods. Notated all customer accounts to ensure accurate record-keeping and follow-up.

Customer Service Order Entry Seasonal Support

Customer Service Representative

Dyson Corp

Jan 2017 - Jul 2019 (2 years 6 months)

Handled over 100 inbound and outbound calls daily, troubleshooting technical issues with customers. Successfully made 4+ sales per day and processed payments over the phone.

Customer Service Technical Troubleshooting Sales Payment Processing Account Management

Cashier

Marshalls

May 2016 - Dec 2017 (1 year 7 months)

Provided excellent customer service, handling cash and managing paperwork for returns and transactions. Answered an average of 13 calls per day, addressing inquiries and providing product information.

Customer Service Returns Processing

Server / Cashier

Steak 'n Shake

Mar 2014 - Jun 2017 (3 years 3 months)

Greeted all customers and provided fast, speedy food service. Handled cash and entered food orders into the computer system.

Customer greeting Customer Service Food Service Order Entry Customer Greeting

Crew Member/ Cashier

JCPenney

Sep 2014 - Dec 2015 (1 year 3 months)

Provided great customer service, handled cash, and managed paperwork for returns and transactions. Answered product questions with up-to-date knowledge of sales and store promotions.

Customer Service Product

Education

Degrees, certifications, and relevant coursework

College of DuPage

Associate of Arts, Law

Currently pursuing an Associate of Arts in Law, focusing on foundational legal principles and practices. Developing a strong understanding of the legal system and its applications.