Open to opportunities

Keylee Patrick

@keyleepatrick

Message

Dynamic admissions advisor with expertise in candidate engagement and training.

United States

Message

What I'm looking for

I seek a role that fosters growth, values collaboration, and emphasizes professional development.

I am an enthusiastic Admissions & Enrollment Advisor at LIFT Academy, where I leverage my skills in candidate engagement to attract and enroll prospective students. My role involves conducting exploratory sessions and utilizing CRM tools like Salesforce to maintain a robust candidate pipeline. I take pride in my ability to create effective communication materials and facilitate seamless enrollment processes, ensuring each applicant receives personalized support.

Previously, I served as a Member Service Representative and Supervisor at America First Credit Union, where I honed my problem-solving and leadership skills. I was promoted to New Employee Trainer, leading comprehensive onboarding programs that equipped new staff with the necessary skills to excel. My commitment to professional development extends beyond my roles, as I actively participate in employee resource groups and have received recognition for my contributions.

Experience

Work history, roles, and key accomplishments

Current

Admissions & Enrollment Advisor

Current

Lift Academy

Jan 2023 - Present (2 years 4 months)

Attracted and enrolled prospective candidates through exploratory sessions and managed candidate pipelines using CRM Salesforce, TargetX, and Ring Central. Coordinated interviews, facilitated enrollment, and created email templates and infographics for admissions advisors. Met 2024 goals for "show to accepted" and "accepted to active in class."

CRM (Salesforce)Email Marketing Recruiting Training Development Public Speaking Conflict Resolution

Member Service Representative

America First Credit Union

Apr 2019 - Dec 2022 (3 years 8 months)

Resolved member inquiries, managed accounts, and cross-sold services while supporting Call Center functions. Promoted to supervisor, overseeing agents and providing mentorship, then became New Employee Trainer, leading comprehensive training programs for new hires. Collaborated with HR to streamline onboarding and developed professional development training for upper management.

Customer Service Account Management Team Leadership Mentorship Training Delivery Onboarding Policy Implementation Problem Solving

Team Lead

Runway Fashion Exchange

Jan 2016 - Apr 2019 (3 years 3 months)

Provided exceptional customer service and product expertise, enhancing customer satisfaction and loyalty. Promoted to Team Lead, where I developed and implemented training initiatives to improve team performance and foster a positive work environment.

Customer Service Product Knowledge Team Leadership Training Development Sales Inventory Management Conflict Resolution Communication Team Management

Education

Degrees, certifications, and relevant coursework

Middle Tennessee State University

Master of Science, Aeronautical Science

Grade: 4.0 GPA

Currently pursuing a Master of Science in Aeronautical Science with a concentration in Aviation Education. Maintaining a perfect 4.0 GPA, demonstrating consistent academic achievement.

Weber State University

Associate of Science, Arts

Grade: SUMMA CUM LAUDE

Activities and societies: Member of Alpha Sigma Theta Chapter of Phi Theta Kappa Honor Society.

Completed an Associate of Science degree with a concentration in Spanish Teaching. Graduated with Summa Cum Laude honors, demonstrating strong academic performance.

Utah Valley University

Bachelor of Science, Aeronautical Science

Grade: SUMMA CUM LAUDE

Earned a Bachelor of Science in Aeronautical Science, specializing in Aviation Management. Graduated with Summa Cum Laude honors, reflecting dedication and academic excellence.