Open to opportunities

Michelle Sarue Mourad

@michellesaruemourad

Message

Results-driven career services professional skilled in client success, coaching, and relationship management.

United States

Message

What I'm looking for

I seek a role where I can apply career coaching and client-success skills, mentor students or clients, improve engagement and retention, and work in a collaborative, growth-focused environment.

I am a results-driven professional with over 7 years of experience in career services, admissions, customer success, and client relations. I excel at guiding individuals through complex decision-making, improving engagement and retention, and delivering high-quality support in fast-paced, remote-friendly environments.

I am highly skilled in communication, problem-solving, relationship management, CRM and case management systems, and process improvement. Bilingual in English and Spanish, I have leadership experience supervising teams, mentoring students, and consistently meeting enrollment and placement goals.

Experience

Work history, roles, and key accomplishments

Current

Career Services Advisor

Current

Ultimate Medical Academy

Mar 2023 - Present (2 years 11 months)

Provide one-on-one career coaching to students and alumni, mentoring 20–30 individuals concurrently and improving engagement and job placement outcomes through resume, interview, and professional development support.

Career Coaching Resume Review Interview Preparation Case Management Systems Student Engagement

Admissions Advisor

Keiser University

Jul 2022 - Mar 2023 (8 months)

Guided prospective students and families through program selection and admissions processes, consistently meeting and exceeding enrollment goals through relationship-based advising and lifecycle follow-up.

Enrollment management CRM Relationship Building Record keeping

Assistant Manager

Developmental Applied Behavior Solutions

Aug 2020 - Jul 2022 (1 year 11 months)

Supervised daily operations and a multidisciplinary team, managing scheduling, workflow coordination, and compliance while delivering consistent high-quality service to clients and families.

Team Supervision Scheduling & Compliance Customer Service Internal Communications Process Improvement

Customer Service Manager

Globo S.A.

Aug 2016 - Aug 2020 (4 years)

Led a customer service team, developed and implemented service quality strategies, handled escalations, and improved customer retention through proactive resolution and relationship management.

Customer service management Escalations Retention Quality Improvement Performance Management CRM Conflict Resolution

Education

Degrees, certifications, and relevant coursework

Ronald W. Reagan/Doral Senior High School

High School Diploma, High School Diploma

Earned a High School Diploma with coursework completing secondary education requirements prior to college enrollment.

Florida International University

Bachelor of Arts, Psychology

Completed a Bachelor of Arts in Psychology, focusing on foundational psychological principles and applications relevant to career services and client support.