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ILESHIA BUTCHER

@ileshiabutcher

Enrollment advising professional at Savannah College of Art and Design who reached 98% onboarding milestone completion during a system transition.

United States

Message

At Savannah College of Art and Design, I managed a 900+ prospective-student portfolio across multiple states, guiding first-time and transfer students through admissions, enrollment, and onboarding. During a major student-system transition, I achieved 98% completion of required onboarding milestones and built seven Salesforce dashboards and reports to track progress and follow-up.

At DIGICEL JAMAICA, I led 12 direct reports and supported an 85-person sales organization through coaching and pipeline monitoring; our work contributed to 22% year-over-year fiber-to-the-home sales growth. I currently provide customer service as a Flight Attendant at SOUTHWEST AIRLINES in a regulated, safety-sensitive environment.

Experience

Work history, roles, and key accomplishments

Current

Flight Attendant

Current

Southwest Airlines

Feb 2026 - Present (8 months)

Provide professional customer service in a regulated, safety-sensitive environment requiring clear communication, adaptability, de-escalation, and dependable follow-through.

Customer Service Communication Skills Adaptability De escalation Safety Compliance

Assistant Director of Enrollment

Savannah College of Art and Design

May 2023 - Jan 2026 (2 years 8 months)

Managed a 900+ prospective-student portfolio across multiple states, guiding students from inquiry through enrollment. Achieved 98% completion of onboarding milestones and resolved 90% of issues without escalation.

Salesforce Enrollment Advising Admissions Counseling Student Recruitment Lead Management CRM Pipeline Management Student onboarding Transcript Review Financial Aid Guidance Scholarship Advising Microsoft Office Zoom Google Workspace

Senior Operations Associate

Success Academy Charter Schools

Jul 2022 - Jan 2023 (6 months)

Supported high-volume K-12 student and family operations, improving workflow turnaround by 38% and contributing to a 19% increase in internal client satisfaction.

Operations Customer Service Workflow Improvement Communication Skills Problem Solving Microsoft Office

Sales Program Manager

Digicel Jamaica

Jan 2015 - Jan 2017 (2 years)

Led 12 direct reports and supported an 85-person sales organization through coaching and pipeline monitoring. Contributed to 22% year-over-year fiber-to-the-home sales growth.