Shannon Bostic

Conducted numerous effective discovery calls weekly to guide learners through the enrollment process, ensuring a smooth and personalized experience. Utilized a comprehensive suite of CRM and SaaS tools daily to ensure efficient operations and seamless learner communication. Achieved $2.7 million in tuition sales in 2024, leading funding calls and closing high-ticket enrollments with professionalis

Drove cross-functional revenue initiatives with Marketing and Operations to refine messaging, pricing, and enrollment pathways for high-ticket programs. Led end-to-end admissions for AI programs, scaled a new certification department, tripled enrollments in 2 months, and partnered with universities and community colleges across the U.S.

Managed a high-performing team of 9, driving goal attainment, conversion rates, and enrollment metrics through Salesforce. Provided training and guidance on admissions, transfer of credit, and financial assistance, supporting the successful enrollment of over 600 learners annually. Counseled prospective learners and families on educational pathways and funding options, contributing to a 92% applic

Supervised and supported a team of call center representatives, improving scheduling efficiency and customer service response time by 25%. Managed high-volume inbound calls (100+ daily), scheduling, rescheduling, and triaging patients for orthopedic and pain management services. Verified patient insurance and demographics with 98% accuracy, ensuring smooth check-ins and timely billing processes.

Built and maintained long-term client relationships through networking and leveraging comprehensive financial planning expertise, achieving a 30% increase in client retention. Applied consultative sales techniques to assess client needs, present tailored insurance solutions, and guide decision-making. Prospected and secured new business by aligning insurance options with client goals, driving $1.2

Grade: 98

Completed Rutgers Camden’s AI Agents and Workflow Automation course, finishing top of the class (98%). Built multi-workflow AI agents using Zapier and Make, focusing on integrations, automation design, and real-world business applications.