Sera Cruz

Managed daily call quotas, including a minimum of 40 manual and 60 total calls, utilizing SalesForce and dialers for student outreach. Collaborated with various departments to ensure timely student documentation and consistently communicated deadlines and enrollment tasks.

Operated as a cashier, processed memberships, and managed inventory and stock. Contributed to sales and promotions, and assisted with setting up store displays.

Scheduled appointments with prospective and current students using SalesForce, meeting quotas while assisting with verification documents. Acted as a liaison between students and various departments, providing emotional support and relaying critical information regarding admissions, transcripts, and financial aid.

Operated the register and promoted credit card sign-ups. Managed softline duties, including answering calls, organizing, and restocking merchandise, while assisting customers on the sales floor.

Managed the clothes department, including fitting room duties, cashier operations, organizing, and restocking. Handled go-backs for various departments, including food, gifts, and apparel.

Prepared specialized menu items and managed cashier duties. Led the crew to complete tasks efficiently, handled store closing procedures, and addressed customer complaints while implementing policy changes.

Performed experiments, administered surveys, and managed consent/debriefing forms while instructing participants on tasks. Responsible for data input and meticulous record keeping.

Shadowed health professionals to observe and learn about medical procedures and patient care in an international setting.

Collaborated with others to create videos for high school students about the college experience, particularly for first-generation students. Provided guidance on applying for aid, seeking tutoring, and motivated individuals from lower economic backgrounds to pursue higher education.

Managed patient appointments and profile creation, ensuring all necessary forms were completed. Organized medical records for doctors and clarified next steps for patients, including interpreting lab results, radiology forms, and fasting regulations.

Conducted research for the LEAD Scholars Program, collecting and evaluating children's developmental processes through interaction studies. Analyzed the effect of creativity on self-esteem and social/psychological development, culminating in a written report and PowerPoint presentation.

Engaged with students through presentations and open dialogue as part of the IB Student Outreach program. Provided support and guidance on health and education, and informed them about college application steps and financial aid.

Grade: 3.5 GPA

Completed a double degree program focusing on psychology and biology. Achieved a GPA of 3.5.