At Orlando Medical Institute, I led a 32-person cross-functional team, overseeing hiring, onboarding, training, and performance measurement. I also served as the escalation point for student, family, and staff concerns and improved operational processes to support consistent service.
At South University, I led and coached an 8-person team supporting prospective students across phone, email, and in-person channels. I achieved 7% year-over-year enrollment growth for four consecutive years through consistent, high-quality service, while bringing customer feedback to leadership and refining support processes.
