Open to opportunities

Kenneth Tuldac

@kennethtuldac

Message

Motivated customer support specialist with a passion for problem-solving.

Philippines

Message

What I'm looking for

I am looking for a role that offers growth opportunities and a collaborative environment.

I am a highly motivated individual with a strong aptitude for critical thinking and the ability to thrive under pressure. With a background in customer service and project management, I consistently deliver results that exceed expectations. My analytical mindset and composure in high-pressure situations make me a valuable asset in any team.

In my recent role at LTV Plus, I handled Shopify Tier 1 Customer Support, where I was responsible for responding to email and chat support tickets, managing complaints, refunds, and negative reviews. My experience at Cognizant Technology Solutions further honed my skills in customer service, where I assisted customers with their financial accounts through inbound calls. Additionally, my role as a salesman at Cabiles Tractor Parts and Supply allowed me to develop my communication and negotiation skills while providing product recommendations to customers.

Experience

Work history, roles, and key accomplishments

Shopify Tier 1 Customer Support

LTV Plus

Jul 2024 - Dec 2024 (5 months)

Responsible for responding to email and chat support tickets, handling general inquiries and technical issues, managing complaints, refunds, and negative reviews. Also performed basic CSS adjustments for the website.

Customer Support Technical Support CSS Email Communication Problem Solving Time Management Critical Thinking

Customer Service Representative

Cognizant Technology Solutions

Feb 2022 - Apr 2024 (2 years 2 months)

Answered inbound calls and assisted customers with inquiries about their financial accounts, providing information and resolving issues effectively.

Customer Service Account Management Problem Solving Communication Conflict Resolution

Salesman

Cabiles Tractor Parts and Supply

Jan 2021 - Jan 2022 (1 year)

Assisted customers in finding the right products for heavy equipment needs, provided product recommendations, and ensured a positive shopping experience.

Sales Product Knowledge Communication Negotiation Customer Experience Problem Solving

Education

Degrees, certifications, and relevant coursework

Technological Institute of the Philippines

Bachelor of Science, Mechanical Engineering

2020 - 2024

Activities and societies: Vice President Lister - S.Y 2021-2022; Member of Philippine Society of Mechanical Engineers (PSME) since 2018.

Pursued a Bachelor of Science in Mechanical Engineering with a focus on Heating, Ventilation, Air Conditioning and Refrigeration. Actively participated as Vice President of the student organization during the academic year 2021-2022 and became a member of the Philippine Society of Mechanical Engineers since 2018.