micah orbecido
@micahorbecido
Motivated virtual assistant with expertise in customer service.
What I'm looking for
I am a motivated and results-driven professional with extensive experience as a Customer Service Representative. My skills in communication, problem-solving, and building rapport with clients have allowed me to excel in high-pressure environments. I have a proven ability to handle high-volume calls efficiently while maintaining exceptional customer satisfaction.
In my previous roles, I provided technical assistance and troubleshooting for a leading cable company, resolving customer issues related to cable TV, internet, and phone services. I consistently achieved high customer satisfaction ratings through clear communication and efficient problem resolution. I am eager to bring my expertise to an outbound telemarketing role to drive sales and meet targets.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
PHILSCA RESULTSCX
Provided technical assistance and troubleshooting for a leading cable company, resolving customer issues related to cable TV, internet, and phone services. Achieved high customer satisfaction ratings through clear communication and efficient problem resolution.
Chat Support Representative
BOLD METRICS
Delivered prompt and professional assistance to Shopify clients via live chat, resolving inquiries related to e-commerce platform setup, troubleshooting, and store management. Maintained high customer satisfaction by providing clear solutions and timely follow-ups.
Education
Degrees, certifications, and relevant coursework
Pilar College
High School Diploma
High School Diploma.
Philippine State College of Aeronautics
Diploma, Aircraft Maintenance
Diploma in Aircraft Mechanic.
Availability
Location
Authorized to work in
Job categories
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