Open to opportunities

Patricia Mae Cordeta

@patriciamaecordeta

Message

Customer support professional with deep experience in payments and platform troubleshooting.

Philippines

Message

What I'm looking for

I am seeking customer-facing roles where I can apply payments and platform troubleshooting skills, work in a collaborative, process-driven team, and grow into technical support or CRM-specialist responsibilities.

I am an independent, responsible, and dedicated customer support professional with a BS in Information Technology (Quezon City University, 2019–2023). I have hands-on experience across voice, chat, and email channels supporting payments, account verification, and platform troubleshooting for fintech and e-commerce clients.

I excel at diagnosing root causes, navigating CRMs (Salesforce, Zendesk), and ensuring regulatory-compliant transaction handling. I adapt quickly under pressure, prioritize attention to detail, and consistently deliver accurate, process-driven support that reduces escalations and improves merchant and customer outcomes.

Experience

Work history, roles, and key accomplishments

Support Advisor

TaskUs

Sep 2024 - Dec 2025 (1 year 3 months)

Troubleshot merchant issues across the Shopify platform, isolating problems among apps, themes, payment gateways, and the platform to restore merchant operations.

Shopify Order Processing Payments Chat Support Email Support

Customer Service Representative

Alorica

Apr 2024 - Aug 2024 (4 months)

Resolved account and billing issues via chat, explained data overages and bill changes, and securely processed payments and payment arrangements.

Chat Support Billing Payments Troubleshooting Multichannel Support Time Management

Customer Service Professional II

Manulife Business Processing Services

Oct 2023 - Apr 2024 (6 months)

Handled financial transactions including contributions and withdrawals while ensuring procedural and documentation compliance for transfers and beneficiary updates.

& Compliance Documentation Customer Support Payments Account Management CRM Attention To Detail

Customer Service Representative

Teleperformance

Sep 2022 - May 2023 (8 months)

Diagnosed root causes of account and payment issues via calls and email, performing account verification and troubleshooting to restore services and reduce repeat incidents.