Sheila Mae Tingson
@sheilamaetingson
Result-driven student passionate about customer support and problem-solving.
What I'm looking for
I am a dedicated Humanities and Social Sciences student with a strong passion for helping others. My experiences in various customer support roles have equipped me with exceptional problem-solving skills and the ability to thrive under pressure. I believe in the importance of building solid relationships with both colleagues and customers, which has been a key aspect of my professional journey.
Throughout my career, I have worked in several customer-facing positions, including roles at Majorel, Teleperformance, and Concentrix. These experiences have honed my communication skills and enhanced my ability to handle challenging situations effectively. I am eager to contribute my skills and learn new ones in a dynamic work environment.
Experience
Work history, roles, and key accomplishments
Customer Support Representative
Concentrix
Nov 2024 - Apr 2025 (5 months)
Adeptly solved critical customer concerns and ensured satisfactory fulfillment of customer needs. Proficiently used various Windows applications to support customer interactions.
Customer Support Representative
Teleperformance
Nov 2022 - Jan 2023 (2 months)
Established satisfactory methods for handling customer calls and proficiently utilized desktop applications. Developed improved people skills and fostered better relationships with colleagues and higher-ups.
Customer Support Representative
Majorel
Jul 2020 - Dec 2020 (5 months)
Ensured customer satisfaction through effective problem-solving skills and improved multi-tasking abilities between desktop applications and communication channels. Developed better social skills among colleagues and customers.
Attendant
Combat Portal Computer Shop
Dec 2019 - Feb 2020 (2 months)
Organized store logbook data for financial reports and ensured high customer satisfaction with desktop usage. Maintained clean and tidy work areas, while also handling challenging customer interactions and developing strong relationships with staff, customers, and vendors.
Cashier
Roger's Spicy Roadhouse
Feb 2019 - Apr 2019 (2 months)
Handled customer orders and ensured cash and cash equivalents were accurately managed. Maintained clean, organized areas in line with store standards and developed solid relationships with staff, customers, and vendors.
Education
Degrees, certifications, and relevant coursework
Pasay City West High School
Senior High School, Humanities and Social Sciences
Completed the Humanities and Social Sciences strand, focusing on developing critical thinking and problem-solving skills. Gained foundational knowledge in various social sciences and humanities subjects.
St. Scholastica's College Manila
Secondary School, General Studies
Attended St. Scholastica's College Manila for secondary education. Developed a strong academic foundation across various subjects.
Bernabe Elementary School
Elementary, General Studies
Completed elementary education at Bernabe Elementary School. Acquired fundamental knowledge and skills in core subjects.
Availability
Location
Authorized to work in
Job categories
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