Carl Roy Banagua
@carlroybanagua
Dedicated customer service representative with over 7 years of experience.
PhilippinesWhat I'm looking for
I am a dedicated customer service representative with over 7 years of experience in the BPO industry. My journey has allowed me to develop strong problem-solving skills and the ability to work efficiently under pressure. I have a proven track record of assisting customers with their inquiries, resolving issues, and ensuring their satisfaction.
Throughout my career, I have worked in various roles, including phone, email, and chat support. I excel at helping customers understand their bills, issuing refunds, and providing technical assistance. My commitment to delivering exceptional service has enabled me to pacify irate customers and create positive experiences, even in challenging situations.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Skylight
Jan 2023 - Jan 2024 (1 year)
Assisted members with tracking concerns, replaced damaged and missing items, and provided technical support. Created return labels and issued refunds to enhance customer satisfaction.
Customer Service Representative
Awesome OS
Jan 2020 - Jan 2023 (3 years)
Handled customer inquiries via email and chat, assisted with tracking concerns, issued refunds for out-of-stock items, and provided billing assistance.
Customer Service Representative
VXI Global Holdings BV
Jan 2018 - Jan 2019 (11 months)
Provided inbound customer service, assisted with billing inquiries, and resolved customer concerns while maintaining a calm demeanor with irate customers.
Customer Service Representative
Sutherland Global Services
Jan 2016 - Jan 2018 (2 years)
Assisted customers with various concerns, provided accurate resolutions, and scheduled technician visits while maintaining high service standards.
Education
Degrees, certifications, and relevant coursework
University of Mindanao
Bachelor of Science, Accountancy
2011 - 2013
Completed coursework towards a Bachelor of Science in Accountancy, gaining foundational knowledge in accounting principles and practices.
Availability
Location
PhilippinesAuthorized to work in
Job categories
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