CB
Open to opportunities

Carl Roy Banagua

@carlroybanagua

Dedicated customer service representative with over 7 years of experience.

Philippines

What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for growth.

I am a dedicated customer service representative with over 7 years of experience in the BPO industry. My journey has allowed me to develop strong problem-solving skills and the ability to work efficiently under pressure. I have a proven track record of assisting customers with their inquiries, resolving issues, and ensuring their satisfaction.

Throughout my career, I have worked in various roles, including phone, email, and chat support. I excel at helping customers understand their bills, issuing refunds, and providing technical assistance. My commitment to delivering exceptional service has enabled me to pacify irate customers and create positive experiences, even in challenging situations.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

UM

University of Mindanao

Bachelor of Science, Accountancy

2011 - 2013

Completed coursework towards a Bachelor of Science in Accountancy, gaining foundational knowledge in accounting principles and practices.

Tech stack

Software and tools used professionally

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Carl Roy Banagua - Customer Service Representative - Skylight | Himalayas