Since 2020, I’ve provided email, chat, and phone support for freelance clients, including Shopify-based eCommerce and dropshipping businesses in health supplements, streetwear fashion, and digital products and subscriptions.
I handle order processing, shipping inquiries, refunds, returns, chargebacks, and product questions. I also work with suppliers and internal teams to resolve customer concerns while following company SOPs and maintaining KPIs.
Earlier, I provided Level 1 IT support for internal employees of a U.S.-based internet service provider, including password resets, account unlocks, employee onboarding, and basic troubleshooting. I began my career as a Customer Service Representative, assisting customers with billing, account, technical, and service-related concerns.
