Florence Mae Dianzen

Provided product and service information, managed returns, exchanges, and refunds. Resolved customer issues related to online purchases and responded to inquiries via email, chat, and phone.

Maintained customer records by regularly updating account information. Troubleshot network issues and resolved product or service concerns to enhance customer retention and drive sales.

Submitted service tickets for application maintenance and assisted customers in diagnosing issues, offering clear explanations to restore services. Guided individuals through troubleshooting steps and analyzed problems to identify quick solutions.

Engaged customers by providing personalized solutions to fulfill their needs. Updated account records and offered product recommendations with comprehensive explanations.

Assisted customers in diagnosing issues and offered solutions to restore functionality. Identified sales and cross-selling opportunities, promptly notifying the supervisor.

Completed secondary education, building foundational knowledge across various subjects. Developed essential academic and social skills for future endeavors.

Pursued a Bachelor of Science in Interior Design, gaining expertise in spatial planning, aesthetics, and functional design principles. Developed skills in design software and project management.