Florence Mae Dianzen
@florencemaedianzen
Customer Support Representative with nearly five years of experience.
PhilippinesWhat I'm looking for
As a dedicated Customer Support Representative with nearly five years of experience, I have honed my skills in both voice and non-voice customer service, including technical support and sales. My commitment to providing outstanding customer service has been recognized through various accolades, including achieving a perfect 100% in weekly quality assurance ratings and being acknowledged as the best in NPS in May 2022.
Throughout my career, I have consistently resolved customer issues efficiently, responding to inquiries with precision and supplying timely, helpful information. I thrive in fast-paced environments and am always looking for ways to improve the overall customer experience. My ability to engage customers with personalized solutions has not only enhanced customer retention but also driven sales, making me a valuable asset to any team.
Experience
Work history, roles, and key accomplishments
Customer Support
Carparts.com
Jan 2023 - Present (2 years 9 months)
Provided product and service information, managed returns, exchanges, and refunds. Resolved customer issues related to online purchases and responded to inquiries via email, chat, and phone.
Expert
Valor Global Inc.
Mar 2022 - Dec 2022 (9 months)
Maintained customer records by regularly updating account information. Troubleshot network issues and resolved product or service concerns to enhance customer retention and drive sales.
Technical Support
TTEC
Oct 2021 - Nov 2022 (1 year 1 month)
Submitted service tickets for application maintenance and assisted customers in diagnosing issues, offering clear explanations to restore services. Guided individuals through troubleshooting steps and analyzed problems to identify quick solutions.
Customer Support Representative
VXI Global Holdings B.V
Feb 2021 - Nov 2021 (9 months)
Engaged customers by providing personalized solutions to fulfill their needs. Updated account records and offered product recommendations with comprehensive explanations.
Technical Support Representative
Carparts.com
Nov 2019 - May 2020 (6 months)
Assisted customers in diagnosing issues and offered solutions to restore functionality. Identified sales and cross-selling opportunities, promptly notifying the supervisor.
Education
Degrees, certifications, and relevant coursework
Malate Catholic School
High School Diploma, General Studies
Completed secondary education, building foundational knowledge across various subjects. Developed essential academic and social skills for future endeavors.
Philippine Women’s University
Bachelor of Science, Interior Design
Pursued a Bachelor of Science in Interior Design, gaining expertise in spatial planning, aesthetics, and functional design principles. Developed skills in design software and project management.
Availability
Location
PhilippinesAuthorized to work in
Job categories
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