Kevin Bernard Marilla

I am a dedicated customer support specialist with extensive experience in technical troubleshooting, e-commerce order management, and multi-channel client communication. I have worked across industries supporting customers via chat, email, and phone while escalating complex issues to tier-2 teams.

My background includes processing warranties and replacements, handling refunds and cancellations through Shopify, and collecting product feedback for improvement using Microsoft Excel. I have provided technical assistance for security cameras, mobile applications, fiber and cable internet, and prescription website navigation.

I have served as a subject matter expert and team lead support, tracking team performance and attendance, curating customer reviews, and analyzing inquiry trends to propose actionable improvements. I am proficient with Zendesk, Shopify, Microsoft Office, and other common customer service tools.

I am a fast learner, detail-oriented, and comfortable working under pressure. I bring strong written and spoken English and Filipino communication skills, a customer-first mindset, and a commitment to improving customer experience and operational processes.