Kelsey Bauer
@kelseybauer
I am a senior solutions specialist driving onboarding, data-informed product improvements, and cross
United StatesWhat I'm looking for
I am a Senior Solutions Specialist with over four years' experience in digital services, specializing in customer onboarding, data analysis, and product strategy. I have mastered five distinct product technologies to support enterprise clients and enable teams.
I lead virtual and in-person onboarding, develop comprehensive training materials, and collaborate cross-departmentally to surface client insights that drove product improvements. I also managed sales operations using QuickBooks and created marketing assets with Adobe Photoshop, Canva, and Constant Contact.
I hold a Master of Digital Sciences in Digital Systems Training Technology and bring a pragmatic, client-focused approach to solving problems and improving adoption. I'm motivated to join teams where I can blend customer success, analytics, and training to enhance product experience.
Experience
Work history, roles, and key accomplishments
Customer Service and Operations
Shelburne Brands LLC
Managed sales and transactions in QuickBooks Enterprise, generating purchase orders for multiple warehouses, facilitating accurate and timely order fulfillment. Resolved client inquiries, complaints, and technical troubleshooting, maintaining high customer satisfaction levels and strong client relationships.
Senior Live Solutions Specialist
Cvent
Mastered five distinct product technologies, achieving expert-level proficiency in each to support product strategy, customer guidance, and team enablement. Led virtual and in-person for enterprise client onboarding, delivering tailored training and resources to ensure successful product adoption and troubleshoot product issues.
Video Production and AI Data Analyst
Kent State University
Utilized Brandwatch software to scrape and analyze qualitative data from social media platforms, ensuring comprehensive coverage of relevant posts and trends. Captured immersive event footage using a 360° GoPro rig, ensuring high-quality visuals for virtual reality experiences.
Education
Degrees, certifications, and relevant coursework
Kelsey hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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