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Chelsey Springer

@chelseyspringer

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Technical Process Manager | Customer Experience Manager | Project Strategist | Transformation Leader

United States

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What I'm looking for

The ideal work environment for me is collaborative yet autonomous, focusing on innovative problem-solving and technical, operational efficiency. It supports agile techniques, continuous improvement, and exceptional user experiences. My ideal workspace values work-life balance, fostering a culture of empowerment and strong cross-functional partnerships that drive impactful, meaningful results.

Dynamic Operational Strategist with 11+ years in FinTech & IT Digital Experiences: Expert in complex Project Management (PMP), Process Management (BPM), Continuous Improvement, Program Management, and Risk Governance.

Energetic servant-leader with a passion for customer-focused problem-solving, dedicated to optimizing business practices and delivering exceptional user and customer experiences through technical innovation.

Influential expert in identifying and driving process improvements, automation opportunities, product integration, and technical enhancements to accelerate operational efficiency, and deliver best-in-class class experiences with impactful results.

Experience

Work history, roles, and key accomplishments

Sr. Process Manager, Innovation Lead

Capital One

Jan 2022 - Apr 2024 (2 years 3 months)

Led the implementation of new features and processes in IT, focusing on risk resilience and user experience. Launched over 20 products and optimized processes through continuous improvement initiatives. Developed training materials and conducted usability testing to enhance product development.

Project Management Process Management Continuous Improvement User Experience Design Agile Methodologies Technical Training Product Development Automation Cross Functional Collaboration

IT Client Success Manager, Transformation Team

Capital One

Feb 2021 - Jan 2022 (11 months)

Collaborated with cross-functional teams to implement technical improvements across multiple digital projects. Introduced innovative testing methods that significantly increased revenue and reduced project timelines through process automation.

Digital Revenue Process Automation Cross Functional Collaboration Testing Methodologies Project Analysis Training Development Stakeholder Engagement Agile Practices

Technical Project Manager, Digital Strategy

Capital One

Jan 2020 - Jan 2021 (1 year)

Managed multi-team projects and streamlined processes with a focus on risk resilience. Consulted on best practices for design and delivery across numerous platforms, achieving significant improvements in project timelines and operational efficiency.

Project Management Risk Management Process Improvement Cross Functional Team Leadership Design Resource Management Agile Methodologies Budget Management

Project Strategist, Global Tech

goba Sports Group

Apr 2017 - Jan 2020 (2 years 9 months)

Developed national marketing strategies and data tracking standards to enhance revenue and brand messaging. Managed e-commerce initiatives and presented KPI analyses to influence campaign planning and execution.

Marketing Strategy Data Tracking KPI Analysis Lead Generation Project Management Social Media Strategy Campaigns

Digital Experience Manager, Tech Transformation

USA Mortgage

Jan 2015 - Apr 2017 (2 years 3 months)

Managed tech communications and executed marketing strategies to boost lead generation. Established a strong online presence and analyzed data to optimize email marketing and social media campaigns.