JAJeffrey Atkins
@jeffreyatkins
Customer success and product support professional with SaaS onboarding and technical expertise.
United StatesWhat I'm looking for
I am an empathetic, solutions-oriented customer success and product support professional with 3+ years in SaaS onboarding, implementation, and Tier 1/2 technical support. I have led client onboarding, delivered white-glove virtual training, moderated events, and managed support workflows using Jira and Salesforce while advocating client needs to product and engineering teams.
Certified Scrum Master with a background in virtual events, technical enablement, and stakeholder training, I excel in remote-first environments where clear communication, cross-functional collaboration, and process improvements drive adoption and reduce time-to-value.
Experience
Work history, roles, and key accomplishments
Product Support Specialist
eNOVA / IQVIA
Feb 2022 - Jun 2025 (3 years 4 months)
Served as primary Tier 1/2 support for Radius Direct SaaS, led onboarding and virtual training that increased user adoption and reduced time-to-value, and triaged bugs to engineering using Jira and Salesforce.
Virtual Events Producer
The PETA Foundation
Dec 2020 - Dec 2021 (1 year)
Produced national virtual events across Zoom and Vimeo, owning pre-event setup, live moderation, and technical troubleshooting to ensure seamless experiences for stakeholders.
Special Events Coordinator
Miami Dade College
Aug 2015 - Dec 2020 (5 years 4 months)
Managed end-to-end logistics for large-scale hybrid events, supervised a 7-person technical team, and handled AV setup, vendor coordination, and budget oversight.
AV Sales Associate/Technician
Southern Audio Visual
Jan 2015 - Aug 2015 (7 months)
Provided tailored AV solutions for resort clients, combining sales consultation with hands-on technical implementation to meet client requirements.
Media Teacher
Educational Services of America
Aug 2013 - Jan 2015 (1 year 5 months)
Designed and delivered digital media curriculum for neurodiverse learners, adapting instruction to support varying learning needs and outcomes.
Education
Degrees, certifications, and relevant coursework
UFUniversity of Florida
Bachelor of Science, Telecommunication
Completed a Bachelor of Science in Telecommunication with recognition on the Dean's List and Bright Futures scholarship.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Social media
Job categories
Skills
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