Open to opportunities

Richard Small

@richardsmall

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Senior Product Manager with extensive experience in IT and cybersecurity.

United States

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What I'm looking for

I am looking for a role that fosters innovation and collaboration, where I can leverage my expertise in product management and AI solutions to drive impactful results.

I am an experienced IT professional with over two decades of diverse expertise in various roles, including Senior Product Manager, Technology Manager, and Consultant. My specialization lies in enhancing client-facing application user experiences and driving business process re-engineering initiatives. I have successfully executed complex consulting projects for Fortune 100 companies across sectors such as Technology Services, Healthcare, and Financial Services.

Currently, I serve as a Senior Product Manager at Salesforce, where I lead AI-driven solutions and enhance existing products through consumer-centric insights. My leadership in AI and security solutions has resulted in the development of innovative features that align with enterprise security policies. I am recognized for my exceptional peer leadership and my ability to collaborate effectively between business units and technical teams.

Experience

Work history, roles, and key accomplishments

Current

Sr. Product Manager

Current

Salesforce

Jun 2021 - Present (4 years)

As a Sr. Product Manager, I focus on Business Technology and Cybersecurity, enhancing products and pioneering AI-driven solutions. I lead RBAC initiatives, manage product roadmaps, and collaborate with stakeholders to ensure compliance and security.

Product Management Cybersecurity Roadmap Development Agile Methodologies Risk Assessment User Experience Design Data Loss Prevention Machine Learning

Solution Designer/Product Manager

Medecision

Mar 2020 - Jun 2021 (1 year 3 months)

In this role, I executed user-centered design practices, guided product vision, and collaborated with business partners to create initiative roadmaps. I translated business needs into tangible solutions through user research and data analysis.

User Centered Design Product Vision User Research Data Analysis Agile Methodologies Collaboration Usability Testing Requirements Gathering Solution Design Business Strategy

Senior Product Business Analyst/Product Owner

Medecision

Nov 2019 - Mar 2020 (4 months)

As a Product Owner, I managed the team backlog and collaborated with the Product Manager to define product features based on user needs. I utilized Agile methodologies to drive iteration cycles and ensure product vision alignment.

Product Ownership Agile Methodologies Backlog Management Collaboration Business Processes

Senior Systems Analyst

Medecision

Apr 2015 - Nov 2019 (4 years 7 months)

I partnered with engineering and product teams to gather requirements for SaaS products, creating user stories and functional specifications. I also participated in UI/UX design and collaborated on project roadmaps.

Requirements Gathering SaaS Products UI UX Design Functional Specifications Agile Methodologies Project Management Data Mapping Gap Analysis

Manager of Business Analysis

Fannie Mae

May 2014 - Apr 2015 (11 months)

Led a 10-person analytics team to produce reporting for clients. Implemented best practices for data analysis and developed dashboards to assist management in decision-making.

Team Leadership Data Analysis Reporting Business Intelligence SQL SAS Tableau Requirements Gathering Process Improvement Client Management

Senior Business Analyst

Miller & Associates/Dedo Interactive

Sep 2013 - May 2014 (8 months)

Worked with development teams to translate business requirements into technical specifications. Engaged in project management, UX design, and quality assurance.

Business Analysis Project Management UX Design Quality Assurance Requirements Gathering Software Development Documentation Stakeholder Engagement

Technology Business Analyst/Consultant

Intertec International

Apr 2013 - Sep 2013 (5 months)

Directed meetings with clients to gather business requirements and documented use cases and process flowcharts. Evaluated solutions based on cost-effectiveness and maintainability.

Business Requirements Document Business Use Cases Flowcharting Client Engagement Solution Evaluation Documentation

Document Management Analyst

Canon Business Solutions

Apr 2012 - Apr 2013 (1 year)

Developed and presented content management solutions, maintained customer support relationships, and managed migrations of document management systems.

Document Management Content Management Customer Support Workflow Design Project Management

Manager of Business Analysis

JPMorgan Chase

Feb 2011 - Apr 2012 (1 year 2 months)

Managed a team of Business Analysts and Project Managers, developed design specifications, and collaborated with vendors to meet complex business requirements.

Team Management Business Analysis Project Management Documentation Cross Functional Collaboration Resource Allocation

Manager of Desktop Automation

Fannie Mae

May 2009 - Feb 2011 (1 year 9 months)

Managed a large team to enhance automated solutions for business processes, increasing transaction automation significantly and improving operational efficiency.

Team Management Automation Process Improvement Project Management Solution Design Stakeholder Engagement Business Operations Workflow Optimization Resource Management

Manager of IT Project Implementations

Source HOV-BPS Team

Jan 2005 - May 2009 (4 years 4 months)

Managed a team to provide solutions for converting physical documents to digital formats, creating workflow solutions to standardize processes and automate tasks.