Mary Welch-Claxton

I am a detail-oriented and solution-driven professional with a robust background in strategic sales support, technical client services, and operational efficiency. My experience encompasses managing the full sales cycle from pre-sales through post-sales deployment, including CRM forecasting, contracting, onboarding, billing, and incentive tracking for high-value accounts. I excel at resolving complex client issues across technical systems and configurations by leveraging diagnostic tools, logs, and ticketing platforms.

Currently, I provide end-to-end support for strategic accounts at Equifax, collaborating with internal teams to streamline contract execution and resolve inquiries related to pricing, contracts, and client reporting. My strong organizational skills and ability to communicate effectively have allowed me to partner with Customer Success and Incentive teams to support client training and ensure accurate compensation payouts. I am adept at bridging technical understanding with business needs, ensuring seamless customer experiences and enhancing team productivity.