Open to opportunities

keihl barro

@keihlbarro

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Customer service representative with expertise in sales and support.

Philippines

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What I'm looking for

I am looking for a role that values customer satisfaction and offers growth opportunities.

I am a dedicated customer service representative with extensive experience in various industries, including food delivery and telecommunications. My journey began at Sitel Corporation, where I honed my skills as a Customer Service Representative and Sales Associate. I pride myself on delivering quality service and ensuring customer satisfaction in every interaction.

Throughout my career, I have worked with reputable companies such as TELUS International and the Hongkong and Shanghai Banking Corporation. My roles have ranged from Diner Chat Support to Operations Associate, where I developed a strong ability to handle inbound and outbound calls, troubleshoot issues, and provide effective solutions. I am passionate about utilizing my skills to contribute positively to any team.

In addition to my customer service expertise, I have pursued further education in architecture, which has equipped me with a unique perspective on design and project management. I am always eager to learn and grow, and I am excited about the opportunity to bring my diverse skill set to a new role.

Experience

Work history, roles, and key accomplishments

Guest Support Virtual Assistant

Pocono Pads, Llc.

Oct 2022 - Sep 2024 (1 year 11 months)

Served as a Guest Support Virtual Assistant. Managed guest communications, scheduled appointments, and handled administrative tasks remotely. Utilized various tools to ensure smooth operations and guest satisfaction.

Calendar Management Appointment Setting Social Media Management Slack Gmail Google Calendar Canva Virtual Assistant

Sales Associate

Acquire Bpo

May 2021 - Oct 2021 (5 months)

Functioned as a Sales Associate for Windstream's Small and Medium Business sector. Engaged potential clients through cold calling and managed sales processes. Focused on achieving sales targets and building client relationships.

Sales Cold Calling Salesforce Microsoft Office Client Relationship Management Business Development

Consumer Care Representative

24-7 Intouch, Inc.

Oct 2020 - Jan 2021 (3 months)

Acted as a Consumer Care Representative for Newell Brands. Responded to consumer inquiries and resolved issues related to various products. Provided support through multiple channels to ensure positive brand interaction.

Customer Service Troubleshooting Microsoft Office Slack Communication

Operations Associate

Hongkong And Shanghai Banking Corporation (Hsbc)

Mar 2020 - Aug 2020 (5 months)

Worked as an Operations Associate supporting collections activities for HSBC HBEU. Managed accounts and performed operational tasks within the collections department. Ensured adherence to procedures and contributed to team efficiency.

Microsoft Office Calendar Management Salesforce Support Operations Account Management

Diner Chat Support

Telus International Philippines

Aug 2019 - Feb 2020 (6 months)

Offered chat support to diners using the Caviar food delivery service. Assisted customers with order tracking, delivery issues, and general platform inquiries. Maintained high levels of customer satisfaction through effective chat communication.

Customer Service Troubleshooting Slack Gmail Calendar Management Microsoft Teams Chat Support

Customer Service Representative

Lizard Bear Tasking Inc. (Taskus)

Apr 2018 - Jun 2019 (1 year 2 months)

Served as a Customer Service Representative for Uber Rider and Uber Eats users in the UK and North America. Addressed customer concerns and provided support via voice channels. Ensured timely resolution of issues to enhance user experience.

Customer Service Troubleshooting Slack Gmail Communication Problem Solving

Customer Service Representative/Sales Associate

Sitel Corporation Philippines

Oct 2015 - Mar 2017 (1 year 5 months)

Provided customer service and sales support for Sears Repair clients. Handled inquiries, resolved issues, and promoted services. Utilized communication skills to assist customers effectively.

Customer Service Sales Troubleshooting Microsoft Office Communication

Education

Degrees, certifications, and relevant coursework

MicroCadd Computer Institute

Short term Course, Autodesk Autocad 2D & 3D Color Rendering

2022 - 2022

Completed a short-term course in Autodesk Autocad 2D & 3D Color Rendering. Developed skills in creating and rendering technical drawings and designs.

National University

Bachelor of Science, Architecture

2019 - 2021

Completed coursework towards a Bachelor of Science in Architecture. Studied foundational principles of architectural design, theory, and practice.

MicroCadd Computer Institute

Short term Course, Autodesk 3D Studio Max Operation

2016 - 2016

Completed a short-term course focusing on Autodesk 3D Studio Max operation. Gained skills in 3D modeling and rendering software for design visualization.