Looking for a job

Erlyn Mae Tuason

@erlynmaetuason

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I have extensive customer service experience and strong focus on client satisfaction.

Philippines

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What I'm looking for

I am seeking a role where I can leverage my strong customer service skills to ensure exceptional client satisfaction and contribute to efficient operations within a dynamic team environment.

I am eager to undergo training to expand my skills and knowledge and am committed to achieving personal and organizational success.

I have accumulated over six years of experience as a Customer Service Representative, encompassing roles in sales, technical support, and customer care. My professional background demonstrates a strong capacity to manage diverse responsibilities within dynamic operational settings. I possess robust communication and interpersonal skills, complemented by proficiency in promptly addressing customer concerns through effective problem-solving techniques.

Experience

Work history, roles, and key accomplishments

Sales Associate II

TaskUs

Mar 2021 - Dec 2023 (2 years 9 months)

Improved version:

I managed Chat and Email communications for a food delivery campaign and handled inbound calls for a tech company campaign. As a top performer in customer satisfaction (CSAT) and average handling time (AHT) metrics, I excel in responding promptly and accurately to customers, providing clear explanations and ensuring they feel supported and valued.

Communication Skills Customer Service

Sales and Retail Representative

iQor

Sep 2020 - Feb 2021 (5 months)

I emphasize product features to demonstrate how to solve customer problems, answering questions and assisting customers in finding desired items. Additionally, I am responsible for customizing orders over the phone.

Sales Retail Order Management Customer Service

Customer Service Representative

Concentrix

Jul 2018 - Jan 2020 (1 year 6 months)

I promptly addressed customer service inquiries, achieving a 98% customer satisfaction rating. I effectively serve customers by providing service information and resolving product and service problems.

Telecommunications Customer Service Technical Support Billing Support

Appointment Setter

Collective Solution

Jan 2016 - Aug 2016 (7 months)

Handled outbound and inbound accounts, ensuring customer satisfaction and providing professional support to help the company achieve stellar customer service ratings.

Appointment Setting Customer Service