Open to opportunities

Michael Arnold Guinto

@michaelarnoldguinto

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Experienced customer service professional specializing in content moderation and support.

Philippines

Message

What I'm looking for

I seek a long-term role in customer-facing support or moderation with growth opportunities, clear responsibilities, and a collaborative, service-oriented culture.

I am a seasoned customer service and content moderation professional with progressive remote and on-site experience across international accounts, including Spotify, T-Mobile, Comcast, and SiriusXM.

I have a strong track record in inbound and outbound customer support, escalation handling, scheduling logistics, and cold-calling for B2B clients in Australia, the Middle East, Europe, and South Africa.

At TaskUs I review user-generated content and enforce community guidelines; previously I served as a virtual assistant handling outbound sales and as a CSR managing account inquiries, billing, troubleshooting, and delivery scheduling.

I am customer- and service-oriented, a fast learner who performs well under pressure, and I seek long-term opportunities where I can grow, contribute, and take on increasing responsibilities.

Experience

Work history, roles, and key accomplishments

Current

Content Moderator

Current

TaskUs

Apr 2023 - Present (2 years 10 months)

Review user-generated content for Spotify account, removing harmful, illegal, spammy, or policy-violating material to maintain platform safety and compliance.

Content Moderation Policy Enforcement Trust & Safety Attention To Detail Remote Collaboration Time Management English Communication

Current

Freelance Delivery Rider

Current

Foodpanda

Nov 2020 - Present (5 years 3 months)

Performed freelance food deliveries since November 2020, ensuring timely order fulfillment and customer service for the Foodpanda platform.

Delivery Operations Time Management Customer Service Route Planning Cash Handling

Virtual Assistant

Railer Transport (AU)

Jun 2021 - Sep 2022 (1 year 3 months)

Performed outbound cold calling across Australia to generate leads, provide company and rate information, and deliver customer service to prospective clients.

Cold Calling Outbound Sales Customer Service Lead Generation Phone Communication CRM

Customer Service Representative

Metropolitan Warehouse and Delivery

Feb 2019 - Mar 2020 (1 year 1 month)

Handled customer accounts, scheduling of deliveries/pickups, and escalations for a New Jersey-based delivery service, improving appointment coordination and issue resolution.

Customer Service Scheduling Escalation Management Account Management Remote Support Communication Problem Solving

Customer Care Representative

iQor

Oct 2018 - Jan 2019 (3 months)

Provided inbound support for T-Mobile customers handling account inquiries, billing issues, and phone troubleshooting to resolve customer problems efficiently.

Inbound Technical Troubleshooting Account Management Troubleshooting

Customer Care Associate

The Results Companies

Jun 2017 - Sep 2018 (1 year 3 months)

Managed inbound SiriusXM accounts, handling activations, billing inquiries, and satellite radio troubleshooting to support subscriber retention and satisfaction.

Activation Billing Support Technical Troubleshooting Inbound Calls Customer Retention

Customer Care Representative

Alorica

Jun 2016 - Jun 2017 (1 year)

Handled inbound Comcast account inquiries and billing support, resolving customer requests and maintaining account accuracy for cable service subscribers.

Inbound Billing Customer Service Communication

Customer Service Representative

Convergys

Mar 2016 - Jun 2016 (3 months)

Provided inbound support for Sprint customers, addressing account inquiries, billing issues, and phone troubleshooting to improve customer satisfaction.

Inbound Calls Billing Support Technical Troubleshooting Account Management Problem Solving

Customer Service Representative

TeleTech

Nov 2015 - Feb 2016 (3 months)

Handled inbound T-Mobile account support including billing inquiries and device troubleshooting to resolve customer issues and maintain service quality.

Inbound Billing Troubleshooting Account Management

Marketing Advisor

Plustel Solutions Inc.

Jun 2014 - Aug 2015 (1 year 2 months)

Directed outbound calling campaigns targeting senior decision-makers across the Middle East, Europe, and South Africa to generate business opportunities and appointments.

Outbound Sales Cold Calling Lead Qualification Sales Supervision