Paul Jacla

Handled billing inquiries, processed payments, and assisted customers with account updates using tools like Customer First or C1 CRM. Provided support for basic electricity troubleshooting, created service order tickets for technical issues, and managed case follow-ups to ensure timely resolution of customer concerns.

Performed data entry, cleaned and sorted large sets of information using tools like Google Sheets to ensure accuracy and organization. Assisted with calendar management, scheduling tasks and appointments to help streamline daily operations and meet deadlines.

Conducted sales acquisition calls to promote energy comparison services, effectively converting leads into customers. Managed and qualified leads, ensuring accurate tracking and follow-ups to support the sales pipeline. Updated and maintained customer information in the system to ensure data accuracy for reporting and outreach efforts.

Handled customer interactions while upselling additional services such as broadband, telephone, and cable packages to enhance their plans. Performed cross-selling by recommending and adding mobile phone services based on customer needs and usage. Maintained strong product knowledge to confidently present bundled offers and promotions, helping to boost customer satisfaction and drive sales.

Conducted lead generation by reaching out to potential clients, gathering necessary personal and financial information for Discover Card applications. Performed credit checks and initial eligibility assessments to qualify leads before forwarding them to the approval process.

Took customer orders over the phone, ensuring accuracy and providing a friendly, efficient ordering experience. Provided customer service support, assisting with product inquiries, order concerns, and general information to ensure customer satisfaction.

Conducted outbound cold calls to Filipino customers in Japan, promoting and selling high-quality beauty products tailored to their needs. Assisted Filipino applicants in the sign-up process for caregiver positions in Osaka, Japan, providing guidance and support throughout the application journey.

Performed cold calling to reach potential clients, introducing services and generating interest in company offerings. Conducted lead generation activities, gathering key information to qualify prospects and support the sales team’s pipeline.

Performed online follow-ups with users who did not complete their subscription sign-up, addressing concerns and encouraging successful registration. Generated qualified leads through targeted outreach and digital engagement strategies to support business growth and sales conversion.

Made B2B cold calls to companies, selling ink cartridges and toner in bulk, focusing on cost-effective printing solutions. Generated and qualified leads to build a strong client base and support long-term sales growth.

Assisted customers in selecting and purchasing apparel such as t-shirts and pants, consistently meeting sales targets. Performed basic administrative tasks, including sorting and organizing invoices to support smooth store operations.

Operated the cash register efficiently, handling customer payments and ensuring accurate transactions. Maintained cleanliness and order in the dining and service areas to meet hygiene and safety standards. Delivered friendly and prompt customer service, resolving concerns and creating a positive dining experience.

Studied computer engineering principles and practices. Completed coursework and projects related to the field.