John Marc Betita
@johnmarcbetita
Customer-focused BPO professional skilled in support, appointment setting, and client relations.
What I'm looking for
I am an adaptable BPO professional with extensive experience in customer service, technical support, appointment setting, and back-office claims processing across North American and Canadian accounts. I consistently deliver reliable, timely support through phone, email, and chat while maintaining strong client relationships.
My background includes technical support for a wireless provider, customer service roles for Domino's and Swiss Chalet, appointment coordination for Canadian car dealerships, and appointment setting for U.S. university marketing. I also provide insurance claims back-office support and have freelanced in graphic design and real estate sales.
I bring strong communication, CRM and client-service skills, plus problem-solving, multitasking and time-management abilities. I am motivated to maintain customer satisfaction and contribute to company success through accountability and a results-driven mindset.
Experience
Work history, roles, and key accomplishments
Real Estate Agent
Celebrity Realty
Mar 2015 - Present (10 years 10 months)
Acted as real estate agent for Camella Bacolod, advising clients on property purchases and managing listings to facilitate sales and client satisfaction.
Insurance Coordinator / Claims Support
ASC Strategic Revenue Solutions
Sep 2025 - Dec 2025 (3 months)
Provided back-office insurance claims and payment support for healthcare providers, ensuring accurate processing of billing inquiries and timely follow-ups.
Customer Service Representative
QMenu Inc.
Aug 2023 - Sep 2025 (2 years 1 month)
Handled orders and email support for QMenu Inc., managing customer inquiries and order issues to ensure accurate fulfillment and timely responses.
Telemarketer / Appointment Setter
The Movement
Feb 2023 - Jul 2023 (5 months)
Performed appointment setting and lead qualification for universities, contacting prospects via multi-channel outreach to secure student discount partnerships and support retention.
Appointment Coordinator
Dealermine
Sep 2022 - Feb 2023 (5 months)
Coordinated appointments for Canadian car dealerships, managing client relationships and CRM activities to increase appointment conversion and streamline scheduling.
Customer Service Representative
Recipe Unlimited
Aug 2022 - Sep 2022 (1 month)
Handled customer service for Swiss Chalet Canada, managing guest inquiries and orders to uphold service standards and resolve issues promptly.
Customer Service Representative
Ubiquity
Aug 2021 - Jul 2022 (11 months)
Served as customer service representative for Domino's Pizza, handling orders and customer inquiries to ensure timely delivery and high satisfaction.
Technical Support Representative
Panasiatic Solution
Jun 2020 - Aug 2021 (1 year 2 months)
Provided technical support for TracFone Wireless, resolving customer issues via phone and email to maintain service satisfaction and reduce repeat tickets.
Graphic Designer Freelancer
Freelancer
Provided freelance graphic design services, delivering visual assets for clients and supporting marketing collateral to improve brand presentation and client satisfaction.
Education
Degrees, certifications, and relevant coursework
University of St. La Salle Bacolod
2015 - 2020
Attended University of St. La Salle Bacolod from 2015 to 2020.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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