Open to opportunities

Aria Ozaeta

@ariaozaeta

Message

Dedicated virtual assistant with expertise in customer service and support.

Philippines

Message

What I'm looking for

I am seeking a role that values teamwork and offers opportunities for growth, where I can utilize my customer service skills and contribute to a positive work environment.

I am a dedicated virtual assistant with a strong background in customer service and support. My journey began with a Bachelor of Science in Civil Engineering from Holy Angel University, where I consistently excelled as a Dean's Lister. This academic foundation has instilled in me a commitment to excellence and a passion for continuous learning.

Throughout my career, I have honed my skills in various roles, including customer support at T-Mobile and Netflix, where I provided exceptional service and resolved complex inquiries. My experience spans across multiple industries, allowing me to develop a versatile skill set that includes technical support, sales, and appointment setting. I pride myself on my ability to build strong relationships with clients and colleagues, ensuring a positive experience for everyone involved.

In addition to my professional experience, I have pursued various training and certifications to enhance my skills further. I am particularly passionate about social media management and content creation, which I believe are essential in today's digital landscape. I am eager to leverage my expertise to contribute to a dynamic team and help drive business success.

Experience

Work history, roles, and key accomplishments

Appointment Setter

The Fampreneurs

Nov 2023 - Dec 2023 (1 month)

Utilized effective communication and organizational skills to engage potential clients and highlight the value proposition of our services. Through strategic outreach and follow-ups, successfully secured appointments for the sales team, creating opportunities for business development.

Appointment Setting Communication Client Engagement Sales Support Business Development

Sales and Customer Support Representative

Highland Park Lapidary

Sep 2023 - Nov 2023 (2 months)

Served as the primary point of contact for customers interested in lapidary equipment and supplies. Offered post-sales support, addressed inquiries, troubleshooting issues, and ensured customer satisfaction.

Sales Customer Support Product Recommendations Order Processing Troubleshooting

T-

Customer Service Representative II

T-Mobile

Mar 2021 - Jun 2023 (2 years 3 months)

Excelled in handling more complex customer inquiries and challenges, providing exceptional support to resolve billing discrepancies, technical issues, and account concerns for T-Mobile subscribers. Utilized a comprehensive understanding of T-Mobile products and services to educate customers and guide them towards the best solutions.

Customer Service Technical Support Product Knowledge Communication

Teammate

Netflix

Sep 2020 - Feb 2021 (5 months)

Assisted subscribers with a wide range of inquiries and concerns, providing personalized and timely support to resolve account issues, billing inquiries, and technical difficulties through various channels. Actively engaged with customers, empathizing with their needs, and offering effective solutions to ensure a positive and seamless streaming experience.

Customer Support Account Management Billing Technical Support Customer Retention

Customer Service Representative III

Microsoft

Jan 2020 - Aug 2020 (7 months)

Entrusted with handling complex and escalated customer inquiries and technical issues. Provided top-notch support through various channels, including phone, email, and chat by utilizing in-depth knowledge of Microsoft products and services.

Customer Service Technical Support Problem Solving Microsoft Products

Account Associate

eBay

Jan 2019 - Dec 2019 (11 months)

Supported sellers on the platform by providing personalized assistance and solutions to optimize their online businesses. Actively engaged with sellers via email and phone to address inquiries related to listing products, managing inventory, and resolving account issues.

Inventory Management Data Analysis

Junior Agent

American Home Shield

Jun 2018 - Dec 2018 (6 months)

Played a crucial role in the customer claims process for home repairs and maintenance. Effectively assessed customers' needs, documented their concerns, and efficiently dispatched service requests to qualified contractors by utilizing strong communication skills.

Claims Communication Skills Database Management

Customer Support Associate I

Cricket Wireless

Jan 2018 - May 2018 (4 months)

Responsible for delivering exceptional customer service to resolve inquiries and technical issues related to mobile devices and wireless plans. Guided customers through troubleshooting steps, billing inquiries, and plan adjustments, ensuring their needs were met effectively and promptly by utilizing strong product knowledge.

Customer Service Technical Support Troubleshooting Billing Product Knowledge

Consultant

Genesys

Sep 2017 - Dec 2017 (3 months)

Collaborated with a financial institution to optimize its collections process. Identified key areas for improvement and implemented tailored strategies to enhance debt recovery rates while maintaining positive customer experiences by analyzing their data and workflows.

Data Analysis Workflow Optimization Process Automation

Education

Degrees, certifications, and relevant coursework

Holy Angel University

Bachelor of Science in Civil Engineering, Civil Engineering

Grade: Dean's Lister

As a Scholar and Consistent Dean’s Lister at Holy Angel University, I have thrived academically and maintained exceptional performance throughout my studies. This recognition highlights my commitment to excellence and dedication to achieving outstanding results. I am grateful for the opportunities provided by the university and strive to continue my journey of learning and personal growth while up