Open to opportunities

ROMEO REFILENTE

@romeorefilente

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Customer service representative with nearly ten years of experience.

Philippines

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What I'm looking for

I am looking for a role that values teamwork and offers opportunities for growth.

I am a dedicated customer service representative with nearly ten years of experience in the field. My strongest attributes include communication, teamwork, decision-making, and creativity, which I have honed through various roles in customer service. I pride myself on my ability to handle diverse customer needs and make sound decisions that align with company policies.

Throughout my career, I have worked with several reputable companies, including Sticky.io and Zendesk, where I managed customer communications and provided support through various channels. My experience with tools like Microsoft Dynamics NAV and Shopify has equipped me with the technical skills necessary to excel in a fast-paced environment. I am passionate about delivering exceptional service and continuously improving processes to enhance customer satisfaction.

Experience

Work history, roles, and key accomplishments

Account Manager

Remote CoWorker

Apr 2024 - May 2024 (1 month)

Managed customer accounts and provided support using cloud-based ecommerce solutions. Developed strong relationships with clients and ensured their needs were met effectively.

Customer Service Account Management Communication Problem Solving Cloud Based Solutions Teamwork Zendesk

Customer Service Representative

Koala

Jul 2023 - Mar 2024 (8 months)

Provided exceptional customer service through inbound phone communications, utilizing Zendesk for support and sales inquiries.

Customer Service Inbound Zendesk Communication Problem Solving Teamwork Sales Support

Customer Success Agent

Million Dollar Baby Co.

Nov 2019 - Oct 2021 (1 year 11 months)

Engaged with customers via email and chat, addressing inquiries and ensuring satisfaction with products and services.

Customer Service Email Support Chat Support Communication Problem Solving Shopify Google Sheets Teamwork

Menu Content Editor

DoorDash and Caviar

Oct 2019 - Oct 2021 (1 year 11 months)

Edited and managed menu content for food delivery services, ensuring accuracy and appeal to customers.

Content Editing Communication Problem Solving Customer Service Time Management Teamwork

Customer Service Representative

TelePhilippines INC.

Oct 2016 - Apr 2017 (6 months)

Handled inbound calls for Bell Canada, providing support for mobile phones, TV, and internet services.

Customer Service Inbound Communication Problem Solving Teamwork

Education

Degrees, certifications, and relevant coursework

Holy Cross of Davao College, Inc.

Bachelor of Science, Psychology

Pursued a Bachelor of Science in Psychology, focusing on understanding human behavior and mental processes.

Father Saturnino Urios University

Master in Guidance and Counseling, Guidance and Counseling

Completed 9 units towards a Master in Guidance and Counseling, aimed at developing skills for supporting individuals in educational and personal contexts.