Maria Consuelo Torres

Provided chat support for Veho Logistics, assisting drivers with navigation and customers with delivery statuses. Managed reporting of damaged goods and resolved general customer issues, including rescheduling deliveries and assisting with driver pay and ratings.

Handled email support for Chime Mobile Banking, assisting members with closed/compromised accounts and verifying customer identification. Provided bank statements, resolved escalated concerns, and navigated mobile app issues while maintaining high customer satisfaction.

Provided voice call support for Chime Mobile Banking, assisting members with general concerns and offering thorough explanations of resolutions. Directed escalations to appropriate departments, tracked transactions, and updated account information.

Managed sales and pre-installation/cancellation for Virgin Media, handling concerns about service installations and selling mobile phones and lines. Ensured low cancellation rates and addressed customer queries regarding subscriptions.

Assisted customers with moving subscriptions and checking serviceability for Virgin Media. Upsold subscriptions, placed orders accurately, and addressed general customer queries.

Managed daily purchase orders and communicated with suppliers for order clarification. Journalized transactions, updated ledgers, and assisted supervisors with business operations and inventory counts.

Completed 180 hours of internship, gaining practical experience in business operations. Assisted with various tasks to support the company's daily functions and learned about the industry.

Activities and societies: 2 years University Scholar, 1st place in Department Logo Making Contest, 3rd place in Spoken Poetry “Kwento sa bawat Kwenta”, FAQtion “Fatima Accounting Quiz Revolution” (Participant), Junior Philippine Institute of Accountants (Member), Fatima Junior Philippine Institute of Accountants (Member), College of Business and Accountancy (Member)

Gained comprehensive knowledge in Accounting Technology, preparing for a career in finance and accounting. Participated in various academic and extracurricular activities, enhancing both professional and personal growth.

Activities and societies: Intramurals Volleyball Player, Intramurals Basketball Player, Cheerleading Competition (Lifter)

Completed high school education, focusing on general academic subjects. Engaged in various school activities, including sports and cheerleading.

Grade: Consistent Honor Student

Activities and societies: Consistent Honor Student, 3 years Best in Conduct Awardee, 1 year Best in Christian Living Awardee, 2 years Book Lovers Club Awardee (Student Assistant), Technology and Livelihood Education Club (Member), Book Lovers Club (Vice President), Manga Drawing Conference (Participant), Robotics Activity Conference (Participant), Kundiman Song Contest (Participant), School Dance Contest (Participant)

Completed high school education, demonstrating consistent academic excellence and leadership. Participated in various clubs and activities, fostering personal and intellectual development.

Grade: 1st Honorable Mention

Activities and societies: 1st Place Sanaysay Writing Contest (San Mateo Elementary School, Norzagaray Bulacan), Editorial Writing Contest Participant (Norzagaray Elementary School), Flower Arrangement and Beverage Making Contest Participant (Matias A. Fernando Memorial School), Spelling Quiz Bee Participant (Norzagaray Elementary School), Badminton Sport Contest (Norzagaray Elementary School)

Completed elementary education, achieving academic recognition and participating in various school contests. Developed foundational skills in writing, sports, and creative activities.