Open to opportunities

Keeva Willis

@keevawillis

Message

Customer support and sales pro delivering 95%+ satisfaction remotely.

United States

Message

What I'm looking for

I’m looking for a remote role where I can deliver fast, high-quality support, improve customer outcomes, and contribute to sales results—while leveraging CRM tools and AI data evaluation to keep performance metrics strong.

I’m a remote customer support and sales professional with 5+ years of experience helping customers via live chat, email, and phone. I’m reliable, detail-oriented, and performance-driven, with a consistent 95%+ customer satisfaction rate.

In my current role with Apple, I handle 60+ customer interactions daily and resolve billing, technical, and account issues. I also rank in the top 10% of my team for response time and first-contact resolution.

Alongside support, I work as a Remote AI Data & Quality Trainer where I evaluate AI-generated responses for accuracy, clarity, and policy compliance, and annotate and label text data to improve AI model performance and safety. I also bring a sales mindset through my work promoting payment processing services, generating 100+ leads monthly and closing 8–10 sales with recurring revenue.

Experience

Work history, roles, and key accomplishments

Current

Remote AI Data Trainer

Current

Freelance

Jan 2024 - Present (2 years 4 months)

Evaluated AI-generated responses for accuracy, clarity, and policy compliance and annotated text data to improve AI model performance and safety. Consistently met daily productivity and quality benchmarks in a fully remote role.

AI Response Evaluation Text Annotation Data Labeling Quality Assessment Policy Compliance Benchmarking