Lynzi Jones
@lynzijones
AI Data Trainer and customer-focused professional improving ML accuracy and service outcomes.
United StatesWhat I'm looking for
I’m an AI Data Trainer who uses annotated datasets to enhance machine learning accuracy and strengthen data quality. I collaborate with cross-functional teams to identify data quality issues and implement solutions.
I’ve trained new AI data trainers by developing training protocols and improving onboarding efficiency. I also conduct regular performance evaluations of AI output to ensure alignment with project objectives and maintain accurate records using computer software applications.
Before and alongside AI work, I’ve delivered top-tier customer service across chat and retail roles—resolving inquiries, processing orders and returns, documenting interactions in CRM systems, and supporting teams through onboarding and best practices. I bring a safety- and shrink-reduction mindset from retail, plus a service mindset grounded in problem-solving, professionalism, and continuous process improvement.
Experience
Work history, roles, and key accomplishments
Retail Sales Associate
TJX Marshalls
Aug 2025 - Present (11 months)
Provided top-tier customer service by accurately processing transactions, returns, and loyalty sign-ups. Maintained merchandising standards, cleanliness across the sales floor, and supported training and onboarding of new staff.
Trained AI models using annotated datasets to enhance machine-learning accuracy. Collaborated with cross-functional teams on data quality issues, developed training protocols for new AI data trainers, and evaluated AI output performance against project objectives.
Customer Service Representative
Aucera
Jun 2023 - Jul 2025 (2 years 1 month)
Resolved customer inquiries through effective communication and problem-solving, and processed orders and returns for timely resolution. Documented interactions in a CRM, trained new employees, and identified recurring issues to propose operational workflow improvements.
Resolved customer inquiries via chat, providing accurate information on product features, policies, and order statuses. Maintained detailed CRM records, collaborated with cross-functional teams on complex issues, and mentored new team members while identifying trends from customer feedback.
Education
Degrees, certifications, and relevant coursework
University of North Georgia
Bachelor of Business Administration, Management
Earned a Bachelor of Business Administration in Management from the University of North Georgia, completing the program in 2019.
Availability
Location
United StatesAuthorized to work in
Job categories
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